CRM-Website Implementation (Prior Information Notice)

prior information notice

Following the summary about the notice 2019/S 214-525487 dispatched in the year 2019.

Contracting authority Oxford City Council 36 info
Oxfordshire (UKJ14) more authorities
Type of the contracting authority Regional or local authority
Main activity General public services
Type of contract Services
Main CPV code
Place of performance Oxfordshire (UKJ14) more
Country EN; - country: UK
Document type Prior information notice without call for competition
Procedure Not applicable
Type of bid Not applicable
Award criteria Not applicable
Regulation European Union, with participation of GPA countries
Publication date 2019-11-06 00:00:00
Deadline 2020-11-04 00:00:00

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View raw data from TED xml.

TECHNICAL_SECTION

1 RECEPTION_ID: 19-540796-001

1 DELETION_DATE: 20201104

1 FORM_LG_LIST: EN

1 COMMENTS: From Convertor

LINKS_SECTION

1 XML_SCHEMA_DEFINITION_LINK

1 OFFICIAL_FORMS_LINK

1 FORMS_LABELS_LINK

1 ORIGINAL_CPV_LINK

1 ORIGINAL_NUTS_LINK

CODED_DATA_SECTION

1 REF_OJS

2 COLL_OJ: S

2 NO_OJ: 214

2 DATE_PUB: 20191106

1 NOTICE_DATA

2 NO_DOC_OJS: 2019/S 214-525487

2 URI_LIST

3 --- URI_DOC   value: http://ted.europa.eu/udl?uri=TED:NOTICE:525487-2019:TEXT:EN:HTML

2 LG_ORIG: EN

2 ISO_COUNTRY

INFO: UK

2 IA_URL_GENERAL: http://www.oxford.gov.uk

2 ORIGINAL_CPV: Software package and information systems

INFOCODE: 48000000

2 ORIGINAL_CPV: Networking, Internet and intranet software package

INFOCODE: 48200000

1 CODIF_DATA

2 DS_DATE_DISPATCH: 20191105

2 AA_AUTHORITY_TYPE: Regional or local authority

INFOCODE: 3

2 TD_DOCUMENT_TYPE: Prior information notice without call for competition

INFOCODE: 0

2 NC_CONTRACT_NATURE: Services

INFOCODE: 4

2 PR_PROC: Not applicable

INFOCODE: 9

2 RP_REGULATION: European Union, with participation by GPA countries

INFOCODE: 5

2 TY_TYPE_BID: Not applicable

INFOCODE: 9

2 AC_AWARD_CRIT: Not applicable

INFOCODE: 9

2 MA_MAIN_ACTIVITIES: General public services

INFOCODE: S

2 HEADING: 01C01

2 INITIATOR: 01

TRANSLATION_SECTION

1 ML_TITLES

2 ML_TI_DOC

3 --- TI_CY   value: Обединено кралство

3 --- TI_TOWN   value: Оксфорд

3 TI_TEXT

L: 4 --- key: (P)   value: Софтуерни пакети и информационни системи

2 ML_TI_DOC

3 --- TI_CY   value: Spojené království/Velká Británie

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Balíky programů a informační systémy

2 ML_TI_DOC

3 --- TI_CY   value: Forenede Kongerige, Det

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Programpakker og informationssystemer

2 ML_TI_DOC

3 --- TI_CY   value: das Vereinigte Königreich

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Softwarepaket und Informationssysteme

2 ML_TI_DOC

3 --- TI_CY   value: Ηνωμένο Βασίλειο

3 --- TI_TOWN   value: Οξφόρδη

3 TI_TEXT

L: 4 --- key: (P)   value: Πακέτα λογισμικού και συστήματα πληροφορικής

2 ML_TI_DOC

3 --- TI_CY   value: United Kingdom

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Software package and information systems

2 ML_TI_DOC

3 --- TI_CY   value: Reino Unido

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Paquetes de software y sistemas de información

2 ML_TI_DOC

3 --- TI_CY   value: Suurbritannia / Ühendkuningriik

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Tarkvarapaketid ja infosüsteemid

2 ML_TI_DOC

3 --- TI_CY   value: Yhdistynyt kuningaskunta

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Ohjelmatuotteet ja tietojärjestelmät

2 ML_TI_DOC

3 --- TI_CY   value: Royaume-Uni

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Logiciels et systèmes d'information

2 ML_TI_DOC

3 --- TI_CY   value: Ríocht Aontaithe, an

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Software package and information systems

2 ML_TI_DOC

3 --- TI_CY   value: Ujedinjena Kraljevina

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Programski paketi i informacijski sustavi

2 ML_TI_DOC

3 --- TI_CY   value: Egyesült Királyság

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Szoftvercsomag és információs rendszerek

2 ML_TI_DOC

3 --- TI_CY   value: Regno Unito

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Pacchetti software e sistemi di informazione

2 ML_TI_DOC

3 --- TI_CY   value: Jungtinė Karalystė, Didžioji Britanija

3 --- TI_TOWN   value: Oksfordas

3 TI_TEXT

L: 4 --- key: (P)   value: Programinės įrangos paketai ir informacinės sistemos

2 ML_TI_DOC

3 --- TI_CY   value: Apvienotā Karaliste

3 --- TI_TOWN   value: Oksforda

3 TI_TEXT

L: 4 --- key: (P)   value: Programmatūras pakotne un informācijas sistēmas

2 ML_TI_DOC

3 --- TI_CY   value: Ir-Renju Unit

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Pakketti tas-softwer u sistemi ta' informazzjoni

2 ML_TI_DOC

3 --- TI_CY   value: Verenigd Koninkrijk

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Software en informatiesystemen

2 ML_TI_DOC

3 --- TI_CY   value: Zjednoczone Królestwo

3 --- TI_TOWN   value: Oksford

3 TI_TEXT

L: 4 --- key: (P)   value: Pakiety oprogramowania i systemy informatyczne

2 ML_TI_DOC

3 --- TI_CY   value: Reino Unido

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Pacotes de software e sistemas de informação

2 ML_TI_DOC

3 --- TI_CY   value: Regatul Unit

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Pachete software şi sisteme informatice

2 ML_TI_DOC

3 --- TI_CY   value: Spojené kráľovstvo

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Softvérové balíky a informačné systémy

2 ML_TI_DOC

3 --- TI_CY   value: Združeno kraljestvo

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Programski paketi in informacijski sistemi

2 ML_TI_DOC

3 --- TI_CY   value: Förenade kungariket

3 --- TI_TOWN   value: Oxford

3 TI_TEXT

L: 4 --- key: (P)   value: Programvara och informationssystem

1 ML_AA_NAMES

2 AA_NAME: Oxford City Council

FORM_SECTION

1 F01_2014

2 LEGAL_BASIS

INFO: 32014L0024

2 NOTICE

2 CONTRACTING_BODY

3 ADDRESS_CONTRACTING_BODY

L: 4 --- key: (OFFICIALNAME)   value: Oxford City Council

L: 4 --- key: (ADDRESS)   value: Oxford City Council, St. Aldates

L: 4 --- key: (TOWN)   value: Oxford

L: 4 --- key: (POSTAL_CODE)   value: OX1 1DS

INFO4: UK

4 COUNTRY

L: 4 --- key: (CONTACT_POINT)   value: Purnima Gore

L: 4 --- key: (E_MAIL)   value: pgore@oxford.gov.uk

L: 4 --- key: (URL_GENERAL)   value: http://www.oxford.gov.uk

L: 4 --- key: (URL_BUYER)   value: http://www.oxford.gov.uk

3 ADDRESS_FURTHER_INFO_IDEM

3 CA_TYPE

3 CA_ACTIVITY

2 OBJECT_CONTRACT

3 TITLE

L: 4 --- key: (P)   value: CRM-Website Implementation (Prior Information Notice)

3 --- REFERENCE_NUMBER   value: DN442862

3 CPV_MAIN

4 CPV_CODE

3 TYPE_CONTRACT

3 SHORT_DESCR

L: 4 --- key: (P)   value: The purpose of this PIN is to show our interest in engaging with suppliers that have solutions that can deliver the following either directly or through subcontracted services:

L: 4 --- key: (P)   value: 1) Website design (UI/UX);

L: 4 --- key: (P)   value: 2) Content management;

L: 4 --- key: (P)   value: 3) Case management;

L: 4 --- key: (P)   value: 4) Customer relationship management;

L: 4 --- key: (P)   value: 5) Online customer self-service account;

L: 4 --- key: (P)   value: 6) Event and appointment bookings (public and internal);

L: 4 --- key: (P)   value: 7) Forms with lookup and attachment capabilities;

L: 4 --- key: (P)   value: 8) Data and information transfer to/from back-office systems;

L: 4 --- key: (P)   value: 9) Sentiment analysis;

L: 4 --- key: (P)   value: 10) Web chat;

L: 4 --- key: (P)   value: 11) Inbound screen popping;

L: 4 --- key: (P)   value: 12) Integrated knowledge base and scripting solution;

L: 4 --- key: (P)   value: 13) Click to call.

3 NO_LOT_DIVISION

3 OBJECT_DESCR

4 CPV_ADDITIONAL

5 CPV_CODE

4 SHORT_DESCR

5 P: Our objective is to deliver a customer Ecosystem of Modules, Solutions and Applications (System) that enables a two way interaction between customers and staff that:

5 P: — keeps the customer informed of progress of interactions,

5 P: — allows staff to manage their workloads within that system,

5 P: — provides customers the ability to initiate and view their interactions and progress online,

5 P: — allows the council to evaluate success and performance in those interactions.

5 P: All components need to ‘work’ with one another within the ‘System’ as well as service specific applications such as accounting, telephony and other similar systems.

5 P: We will want to see demonstrations of the capabilities of the solutions that are now available in the market place so that we can create a specification taking into consideration new developments that will allow us to achieve our goal.

4 INFO_ADD

5 P: Demonstration requests and requests for further information in relation to this PIN must be received by 12.00 noon on 30.11.2019.

3 --- DATE_PUBLICATION_NOTICE   value: 2020-02-01

2 PROCEDURE

3 CONTRACT_COVERED_GPA

2 COMPLEMENTARY_INFO

3 --- DATE_DISPATCH_NOTICE   value: 2019-11-05

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