REFLEX

Reinforcing FLEXibility of SMEs by dynamic business process management

Coordinatore	CIM GRUPA DOO    more  Organization address address: KNJAZEVACKA 21 city: NIS PANTELEJ postcode: 18000 contact info Titolo: Mr. Nome: Bratislav Cognome: Stoiljkovic Email: send email Telefono: +381 18 4566500 Fax: +381 18 4566550
Nazionalità Coordinatore	Serbia [RS]
Totale costo	1˙407˙592 €
EC contributo	1˙073˙116 €
Programma	FP7-SME Specific Programme "Capacities": Research for the benefit of SMEs
Code Call	FP7-SME-2010-1
Funding Scheme	BSG-SME
Anno di inizio	2011
Periodo (anno-mese-giorno)	2011-04-01   -   2013-03-31

 Partecipanti

#	participant	country	role	EC contrib. [€]
1	CIM GRUPA DOO  Organization address address: KNJAZEVACKA 21 city: NIS PANTELEJ postcode: 18000 contact info Titolo: Mr. Nome: Bratislav Cognome: Stoiljkovic Email: send email Telefono: +381 18 4566500 Fax: +381 18 4566550	RS (NIS PANTELEJ)	coordinator	493˙325.25
2	"GAMA SYSTEM PODJETJE ZA RAZVOJ, IZOBRAZEVANJE, SVETOVANJE IN PROGRAMSKO OPREMO DOO"  Organization address address: POT ZA BRDOM 100 city: LJUBLJANA postcode: 1000 contact info Titolo: Mr. Nome: Marko Cognome: Sobota Email: send email Telefono: 38612002280 Fax: 38612002290	SI (LJUBLJANA)	participant	427˙683.75
3	INVESTGRADNJA DOO  Organization address address: JUG BOGDANOVA BB city: LESKOVAC postcode: 16000 contact info Titolo: Mr. Nome: Goran Cognome: Petrovic Email: send email Telefono: 38116253510 Fax: 38116235701	RS (LESKOVAC)	participant	76˙770.00
4	COMPANY FOR DESIGN TRAFFIC AND SERVICES VAJOMAG EXPORT-IMPORT DOO SKOPJE  Organization address address: UL. 1 BR 161 1 IDRIZOVO city: SKOPJE postcode: 1043 contact info Titolo: Mr. Nome: Risteski Cognome: Velko Email: send email Telefono: 38922550850 Fax: 38922550853	MK (SKOPJE)	participant	75˙337.00
5	EUROPLAN UK LTD  Organization address address: OLD FOUNDRY ROAD CHALFONT SQUARE 5TH FLOOR city: LONDON postcode: IP4 2AJ contact info Titolo: Dr. Nome: Stephan Cognome: Pascall Email: send email Telefono: 442034000000	UK (LONDON)	participant	0.00
6	FORSCHUNGSZENTRUM INFORMATIK AN DER UNIVERSITAET KARLSRUHE  Organization address address: HAID UND NEU STRASSE 10-14 city: KARLSRUHE postcode: 76131 contact info Titolo: Dr. Nome: Valentin Cognome: Zacharias Email: send email Telefono: +49 721 9654 850 Fax: +49 721 9654 858	DE (KARLSRUHE)	participant	0.00
7	INSTITUTE OF COMMUNICATION AND COMPUTER SYSTEMS  Organization address address: Patission Str. 42 city: ATHINA postcode: 10682 contact info Titolo: Prof. Nome: Gregoris Cognome: Mentzas Email: send email Telefono: 302108000000 Fax: 302108000000	EL (ATHINA)	participant	0.00
8	UNIVERSITY OF NIS- FACULTY OF ELECTRONIC ENGINEERING  Organization address address: Aleksandra Medvedeva 14 city: Nis postcode: 18000 contact info Titolo: Mr. Nome: Dragan Cognome: Anti? Email: send email Telefono: 38118529103	RS (Nis)	participant	0.00

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 Obiettivo del progetto (Objective)

'Achieving business flexibility is a necessary condition for the business development of SMEs, especially nowadays due to the global market downstream. The business flexibility implies flexibility in the underlying ICT infrastructure and business processes. Moreover, in the current climate, midsize organizations also need to achieve flexibility in an affordable way, since in the current economic climate, organizations are under pressure to freeze expenditure and wring ever more return from existing assets. Business process management (BPM) is a class of software which directly contribute to enterprise performance by driving operational excellence and business flexibility. However, current solutions for BPM are tailored to the need of big companies, are quite expensive and drive mainly technology flexibility and not necessarily business flexibility. ReFLEX aims at strengthening the competitiveness of the SME participants by developing a new BPM model tailored to the need of SMEs for being continuously aware of the changes in the environment and to change/adapt themselves accordingly in order to keep the business process running well. Indeed, in that way SMEs will increase their responsiveness on the new business opportunities (or threats) which is a crucial feature for the business development (even survival) for small fishes in big oceans of the globalized economy. However, in order to realize the dynamic BPM, a substantial research on the new model for the description of (ad-hoc) dynamic business processes is needed. This includes the development of a novel workflow engine that will be able to execute such processes as well as the calculation of changes on the fly. ReFLEX aims to perform this research in order to develop, deploy, validate and exploit such an approach for the benefits of SMEs. Additionally, ReFLEX will develop and validate the business models for participating SMEs, especially non-IT service providers in order to ensure the business value return.'

Introduzione (Teaser)

New software is improving European businesses processes and their reputation for customer service. Helping streamline customer-facing activities and back-end processes with proactive solutions, this software also optimises energy consumption.

Descrizione progetto (Article)

Business flexibility, or agility, has to do with the ability of a company to adapt to changing circumstances and remain a profitable enterprise. A business that is able to anticipate changes in consumer preferences and alter production to meet those new expectations has a much better possibility of continuing over the long term. Adding and retaining customers is the key to survival for European businesses in the current economy.

For this reason, the project 'Reinforcing flexibility of SMEs by dynamic business process management' (http://www.ReFLEXforSMEs.eu (REFLEX)) developed a tool called ReFLEX Software Solution. An affordable alternative for SMEs, the researchers analysed, studied and developed this software based on the needs of SMEs to remain agile and technically nimble.

The resulting packageis made of multiple parts. There are components for electronic document management, customer relationship management, planning tools, a warehouse management system, a geographic information system, complex event processing and others.

Project members tested the software in two businesses. The contribution to real-time responsiveness of the test food business and the test beverage distribution business was shown to improve operational capacities. Customer relations and customer service satisfaction levels also improved in two test groups.

Additional benefits were realised in energy-saving opportunities identified by the software in the transportation processes. Commercial sales are on the horizon.