CQC Staff Survey — Our Voices Continuous Feedback

prior information notice

Following the summary about the notice 2019/S 069-162392 dispatched in the year 2019.

Contracting authority Care Quality Commission 12 info
UNITED KINGDOM (UK) more authorities
Type of the contracting authority Body governed by public law
Main activity Health
Type of contract Services
Main CPV code
Place of performance UNITED KINGDOM (UK) more
Country EN; - country: UK
Document type Prior information notice without call for competition
Procedure Not applicable
Type of bid Not applicable
Award criteria Not applicable
Regulation European Union, with participation of GPA countries
Publication date 2019-04-08 00:00:00
Deadline 2020-04-02 00:00:00
Values 220˙000.00 GBP (estimated total)
Linked information and documents

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View raw data from TED xml.

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2 NO_DOC_OJS: 2019/S 069-162392

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INFO: UK

2 IA_URL_GENERAL: http://www.cqc.org.uk

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INFOCODE: 79000000

2 ORIGINAL_CPV: Market and economic research; polling and statistics

INFOCODE: 79300000

2 ORIGINAL_CPV: Direct marketing services

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2 ORIGINAL_CPV: Customer survey services

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3 --- TI_CY   value: Ηνωμένο Βασίλειο

3 --- TI_TOWN   value: Λονδίνο

3 TI_TEXT

L: 4 --- key: (P)   value: Επιχειρηματικές υπηρεσίες: νομικές, μάρκετινγκ, παροχής συμβουλών, πρόσληψης, εκτύπωσης και ασφάλειας

2 ML_TI_DOC

3 --- TI_CY   value: United Kingdom

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Business services: law, marketing, consulting, recruitment, printing and security

2 ML_TI_DOC

3 --- TI_CY   value: Reino Unido

3 --- TI_TOWN   value: Londres

3 TI_TEXT

L: 4 --- key: (P)   value: Servicios a empresas: legislación, mercadotecnia, asesoría, selección de personal, imprenta y seguridad

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3 --- TI_CY   value: Suurbritannia / Ühendkuningriik

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Õigus-, turundus-, nõustamis-, värbamis-, trüki- ja turvaalased kommertsteenused

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3 --- TI_CY   value: Yhdistynyt kuningaskunta

3 --- TI_TOWN   value: Lontoo

3 TI_TEXT

L: 4 --- key: (P)   value: Liike-elämän palvelut: laki, markkinointi, neuvonta, työhönotto, painatus ja turvallisuus

2 ML_TI_DOC

3 --- TI_CY   value: Royaume-Uni

3 --- TI_TOWN   value: Londres

3 TI_TEXT

L: 4 --- key: (P)   value: Services aux entreprises: droit, marketing, conseil, recrutement, impression et sécurité

2 ML_TI_DOC

3 --- TI_CY   value: Ríocht Aontaithe, an

3 --- TI_TOWN   value: Londain

3 TI_TEXT

L: 4 --- key: (P)   value: Business services: law, marketing, consulting, recruitment, printing and security

2 ML_TI_DOC

3 --- TI_CY   value: Ujedinjena Kraljevina

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Poslovne usluge: pravo, marketing, savjetovanje, zapošljavanje, tiskanje i sigurnost

2 ML_TI_DOC

3 --- TI_CY   value: Egyesült Királyság

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Üzleti szolgáltatások: jog, marketing, tanácsadás, munkaerő-felvétel, nyomtatás és biztonság

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3 --- TI_CY   value: Regno Unito

3 --- TI_TOWN   value: Londra

3 TI_TEXT

L: 4 --- key: (P)   value: Servizi per le imprese: servizi giuridici, di marketing, di consulenza, di reclutamento, di stampa e di sicurezza

2 ML_TI_DOC

3 --- TI_CY   value: Jungtinė Karalystė, Didžioji Britanija

3 --- TI_TOWN   value: Londonas

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L: 4 --- key: (P)   value: Verslo paslaugos: teisinės, rinkodaros, konsultavimo, įdarbinimo, spausdinimo ir apsaugos

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3 --- TI_CY   value: Apvienotā Karaliste

3 --- TI_TOWN   value: Londona

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L: 4 --- key: (P)   value: Uzņēmējdarbības pakalpojumi: tiesības, tirgzinība, konsultēšana, darbinieku vervēšana, iespiešana un drošība

2 ML_TI_DOC

3 --- TI_CY   value: Ir-Renju Unit

3 --- TI_TOWN   value: Londra

3 TI_TEXT

L: 4 --- key: (P)   value: Servizzi ta' negozju: Liġi, kummerċjalizzazzjoni, konsulenza, reklutaġġ, stampar u sigurtà

2 ML_TI_DOC

3 --- TI_CY   value: Verenigd Koninkrijk

3 --- TI_TOWN   value: Londen

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L: 4 --- key: (P)   value: Zakelijke dienstverlening: juridisch, marketing, consulting, drukkerij en beveiliging

2 ML_TI_DOC

3 --- TI_CY   value: Zjednoczone Królestwo

3 --- TI_TOWN   value: Londyn

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L: 4 --- key: (P)   value: Usługi biznesowe: prawnicze, marketingowe, konsultingowe, rekrutacji, drukowania i zabezpieczania

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3 --- TI_CY   value: Reino Unido

3 --- TI_TOWN   value: Londres

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2 ML_TI_DOC

3 --- TI_CY   value: Regatul Unit

3 --- TI_TOWN   value: Londra

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L: 4 --- key: (P)   value: Servicii pentru întreprinderi: drept, marketing, consultanţă, recrutare, tipărire şi securitate

2 ML_TI_DOC

3 --- TI_CY   value: Spojené kráľovstvo

3 --- TI_TOWN   value: Londýn

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L: 4 --- key: (P)   value: Podnikateľské služby: právo, marketing, konzultácie, nábor pracovníkov, tlačiarenské a bezpečnostné služby

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3 --- TI_CY   value: Združeno kraljestvo

3 --- TI_TOWN   value: London

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3 --- TI_CY   value: Förenade kungariket

3 --- TI_TOWN   value: London

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L: 4 --- key: (P)   value: Företagstjänster: lagstiftning, marknadsföring, rådgivning, rekrytering, tryckning och säkerhet

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INFO: 32014L0024

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L: 4 --- key: (OFFICIALNAME)   value: Care Quality Commission

L: 4 --- key: (ADDRESS)   value: 151 Buckingham Palace Road

L: 4 --- key: (TOWN)   value: London

L: 4 --- key: (POSTAL_CODE)   value: SW1W 9SZ

INFO4: UK

4 COUNTRY

L: 4 --- key: (CONTACT_POINT)   value: CQC Commercial and Contracts Team

L: 4 --- key: (E_MAIL)   value: commercialcontracts@cqc.org.uk

L: 4 --- key: (URL_GENERAL)   value: http://www.cqc.org.uk

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3 --- URL_TOOL   value: https://cqc-commercial.bravosolution.co.uk

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3 TITLE

L: 4 --- key: (P)   value: CQC Staff Survey — Our Voices Continuous Feedback

3 --- REFERENCE_NUMBER   value: CQC PSO 184

3 CPV_MAIN

4 CPV_CODE

3 TYPE_CONTRACT

3 SHORT_DESCR

L: 4 --- key: (P)   value: The Care Quality Commission (“CQC”) wishes to engage with the market to inform a new approach to its staff surveys. Following this engagement it is intended that a procurement process is undertaken to deliver a solution that meets CQC future requirements.

3 --- VAL_ESTIMATED_TOTAL   value: 220000.00

3 NO_LOT_DIVISION

3 OBJECT_DESCR

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5 CPV_CODE

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5 CPV_CODE

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5 CPV_CODE

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5 CPV_CODE

4 SHORT_DESCR

5 P: The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We do this by registering, monitoring, inspection and rating, enforcement and through the use of our independent voice.

5 P: Our workforce is made up of around 3 300 colleagues, 2 thirds of whom are home based, with the remainder based in 7 locations across the country. We are committed to being a high-performing organisation and an employer of choice, and to maintain and improve the culture we have worked hard to build. Measuring employee opinion and engaging colleagues in dialogue about CQC and how we can improve is an important element in achieving this.

5 P: CQC has conducted a total of seven annual census employee surveys to date, and this mechanism is regarded as the key way of measuring the experience of working for CQC. The survey and accompanying processes are well established and familiar to colleagues and leaders alike, with participation rates in excess of 80 % consistently achieved.

5 P: The survey has proved reliable in terms of a snapshot of information which enables benchmarking and trending, CQC are now looking at taking a more flexible approach which would reflect how colleagues feel throughout the year. This would provide managers with a greater understanding of the engagement in their teams, more meaningful and tailored information to support them in their role and a better corporate picture of the issues that need to be focused on and measure progress on a more regular basis.

5 P: To help us achieve this, we are seeking to seeking to understand the following:

5 P: — what solutions exist in the market place that could deliver a shift to more regular, shorter surveys that will provide us with more frequent, real-time data,

5 P: — provide analysis tools that deliver real insight to help us create a culture of taking action,

5 P: — knowledge of operators in the market,

5 P: — indicative timescales and costs.

5 P: A Request for Information (RFI) has been developed which seeks to establish the potential level of interest from market operators to deliver this service, and to invite feedback into the development of the final specification and to elicit market views on the feasibility of the proposed delivery options and discuss challenges and opportunities.

5 P: Key questions:

5 P: We are looking for market operators to provide us with specific answers to these brief questions, to inform the procurement exercise:

5 P: — How can you work to support our service model goals towards more flexible and continuous staff surveys?

5 P: — What is an indicate costs for staff survey services?

5 P: — What are indicate timescales from mobilisation to delivery of staff survey activities?

5 P: — Outline of your existing survey platforms?

5 P: — What if anything do you think are key risks or barriers?

5 P: Interested parties are invited to express their interest in participating must first register interest via the CQC Bravo Portal https://cqc-commercial.bravosolution.co.uk

5 P: The process is free and instructions are on the portal. Please note that RFI responses will remain confidential and anonymous; and will not be taken into consideration during the evaluation of any subsequent tender submissions for this service. Its purpose is to provide the market a broad indication of the potential future opportunity which CQC may offer and to receive feedback from the market to understand what solutions can be provided to meet the business requirements and as such inform CQC requirements and procurement strategy.

5 P: The RFI documents are available on the CQC eSourcing portal https://cqc-commercial.bravosolution.co.uk

5 P: Please submit your RFI responses by deadline of 17:00 on 24.4.2019.

4 INFO_ADD

5 P: This notice is not a call for competition or a pre-qualification exercise, and has been generated solely for the purposes of inviting expressions of interest, and may not reflect any information which may ultimately be presented in any potential future tendering exercise.

3 --- DATE_PUBLICATION_NOTICE   value: 2019-06-17

2 PROCEDURE

3 CONTRACT_COVERED_GPA

2 COMPLEMENTARY_INFO

3 INFO_ADD

L: 4 --- key: (P)   value: Interested parties are invited to express and interest in participating in the RFI by registering on the CQC eSourcing portal (this is only required once) https://cqc-commercial.bravosolution.co.uk

L: 4 --- key: (P)   value: Note: If you are already registered on CQC e-Tendering portal please go straight to step 2 below.

L: 4 --- key: (P)   value: If unregistered please follow the instructions below to register.

L: 4 --- key: (P)   value: Step 1: How to express interest:

L: 4 --- key: (P)   value: — register your company on the eSourcing portal (this is only required once),

L: 4 --- key: (P)   value: — browse to the eSourcing Portal: https://cqc-commercial.bravosolution.co.uk and click the link to register Bravo Project reference = Project_281

L: 4 --- key: (P)   value: — accept the terms and conditions and click “continue”,

L: 4 --- key: (P)   value: — enter your correct business and user details,

L: 4 --- key: (P)   value: — note the username you chose and click “Save” when complete,

L: 4 --- key: (P)   value: — you will shortly receive an email with your unique password (please keep this secure).

L: 4 --- key: (P)   value: Step 2: Accessing the RFI:

L: 4 --- key: (P)   value: — login to the portal with the username/password,

L: 4 --- key: (P)   value: — click the “PQQs/RFIs Open To All Suppliers” link (this area in Bravo contains Selection Questionnaires (SQ) or Requests for Information (RFI) open to any registered supplier),

L: 4 --- key: (P)   value: — click on the relevant “PQQs/RFIs” to access the content,

L: 4 --- key: (P)   value: — click the “Express Interest” button at the top of the page,

L: 4 --- key: (P)   value: — this will move the “PQQs/RFIs” into your “My “PQQs/RFIs” page (this is a secure area reserved for your projects only),

L: 4 --- key: (P)   value: — you can now access any attachments by clicking “Buyer Attachments” in the “PQQs/RFIs” Details” box to respond to the RFI,

L: 4 --- key: (P)   value: — note the deadline for completion and follow the on-screen instructions to complete the RFI,

L: 4 --- key: (P)   value: — you must then submit your reply using the “Submit Response” button at the top of the page.

L: 4 --- key: (P)   value: Note: There may be a mixture of online and offline actions for you to perform. Online help and technical support is available via the Bravo helpdesk by Phone +4408000698630 or email: help@bravosolution.co.uk

L: 4 --- key: (P)   value: If you require any further assistance please consult the on-line help, or contact the eTendering help-desk.

3 --- DATE_DISPATCH_NOTICE   value: 2019-04-03

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