Problem Statement Customer Information at Bus Stops

prior information notice

Following the summary about the notice 2019/S 222-544560 dispatched in the year 2019.

Contracting authority Transport for London 10 info
LONDON (UKI) more authorities
Type of the contracting authority Body governed by public law
Main activity General public services
Type of contract Services
Main CPV code
Place of performance UNITED KINGDOM (UK) more
Country EN; - country: UK
Document type Prior information notice without call for competition
Procedure Not applicable
Type of bid Not applicable
Award criteria Not applicable
Regulation European Union, with participation of GPA countries
Publication date 2019-11-18 00:00:00
Deadline 2020-11-12 00:00:00

Check raw information

View raw data from TED xml.

TECHNICAL_SECTION

1 RECEPTION_ID: 19-556892-001

1 DELETION_DATE: 20201112

1 FORM_LG_LIST: EN

1 COMMENTS: From Convertor

LINKS_SECTION

1 XML_SCHEMA_DEFINITION_LINK

1 OFFICIAL_FORMS_LINK

1 FORMS_LABELS_LINK

1 ORIGINAL_CPV_LINK

1 ORIGINAL_NUTS_LINK

CODED_DATA_SECTION

1 REF_OJS

2 COLL_OJ: S

2 NO_OJ: 222

2 DATE_PUB: 20191118

1 NOTICE_DATA

2 NO_DOC_OJS: 2019/S 222-544560

2 URI_LIST

3 --- URI_DOC   value: http://ted.europa.eu/udl?uri=TED:NOTICE:544560-2019:TEXT:EN:HTML

2 LG_ORIG: EN

2 ISO_COUNTRY

INFO: UK

2 IA_URL_GENERAL: www.tfl.gov.uk

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INFOCODE: 48800000

2 ORIGINAL_CPV: Notice boards

INFOCODE: 30192170

2 ORIGINAL_CPV: Electronic copyboards or accessories

INFOCODE: 30195200

2 ORIGINAL_CPV: Data-processing machines (hardware)

INFOCODE: 30210000

2 ORIGINAL_CPV: Display screens

INFOCODE: 30231300

2 ORIGINAL_CPV: Flat panel displays

INFOCODE: 30231310

2 ORIGINAL_CPV: Touch screen monitors

INFOCODE: 30231320

2 ORIGINAL_CPV: Television transmission apparatus without reception apparatus

INFOCODE: 32220000

2 ORIGINAL_CPV: Data-transmission equipment

INFOCODE: 32260000

2 ORIGINAL_CPV: Digital transmission apparatus

INFOCODE: 32270000

2 ORIGINAL_CPV: Television and audio-visual equipment

INFOCODE: 32320000

2 ORIGINAL_CPV: Communications network

INFOCODE: 32412000

2 ORIGINAL_CPV: Wireless telecommunications system

INFOCODE: 32510000

2 ORIGINAL_CPV: Communications infrastructure

INFOCODE: 32571000

2 ORIGINAL_CPV: Command, control, communication systems

INFOCODE: 35711000

2 ORIGINAL_CPV: Illuminated signs and nameplates

INFOCODE: 31523000

2 ORIGINAL_CPV: Advertising neon lights

INFOCODE: 31523100

2 ORIGINAL_CPV: Permanent message signs

INFOCODE: 31523200

2 ORIGINAL_CPV: Illuminated nameplates

INFOCODE: 31523300

2 ORIGINAL_CPV: Communications control system

INFOCODE: 32573000

2 ORIGINAL_CPV: Variable message signs

INFOCODE: 34924000

2 ORIGINAL_CPV: Car park control equipment

INFOCODE: 34926000

2 ORIGINAL_CPV: Signs and illuminated signs

INFOCODE: 34992000

2 ORIGINAL_CPV: Illuminated traffic signs

INFOCODE: 34992100

2 ORIGINAL_CPV: Road signs

INFOCODE: 34992200

2 ORIGINAL_CPV: Street signs

INFOCODE: 34992300

2 ORIGINAL_CPV: Scheduling and productivity software package

INFOCODE: 48330000

2 ORIGINAL_CPV: Modem software package

INFOCODE: 48513000

2 ORIGINAL_CPV: Remote access software package

INFOCODE: 48514000

2 ORIGINAL_CPV: IT software package

INFOCODE: 48517000

2 ORIGINAL_CPV: Multimedia software package

INFOCODE: 48520000

2 ORIGINAL_CPV: Information systems

INFOCODE: 48810000

2 ORIGINAL_CPV: Passenger information system

INFOCODE: 48813000

2 ORIGINAL_CPV: Electronic bulletin boards

INFOCODE: 48813100

2 ORIGINAL_CPV: Real-time passenger information system

INFOCODE: 48813200

2 ORIGINAL_CPV: Electronic data management (EDM)

INFOCODE: 48613000

2 ORIGINAL_CPV: Installation services of radio, television, sound and video equipment

INFOCODE: 51310000

2 ORIGINAL_CPV: Installation services of airport real-time departures and arrival display screens or boards

INFOCODE: 51611110

2 ORIGINAL_CPV: Installation services of railway real-time departures and arrival display screens or boards

INFOCODE: 51611120

2 ORIGINAL_CPV: Installation services of information-processing equipment

INFOCODE: 51612000

2 ORIGINAL_CPV: Electronic message and information services

INFOCODE: 64216000

2 ORIGINAL_CPV: Electronic message services

INFOCODE: 64216100

2 ORIGINAL_CPV: Electronic information services

INFOCODE: 64216200

2 ORIGINAL_CPV: Hardware selection consultancy services

INFOCODE: 72110000

2 ORIGINAL_CPV: Information systems or technology strategic review and planning services

INFOCODE: 72222000

2 ORIGINAL_CPV: Information systems or technology planning services

INFOCODE: 72222200

2 ORIGINAL_CPV: Information panels

INFOCODE: 35261000

2 ORIGINAL_CPV: Changing message indicator panels

INFOCODE: 35261100

1 CODIF_DATA

2 DS_DATE_DISPATCH: 20191113

2 AA_AUTHORITY_TYPE: Body governed by public law

INFOCODE: 6

2 TD_DOCUMENT_TYPE: Prior information notice without call for competition

INFOCODE: 0

2 NC_CONTRACT_NATURE: Services

INFOCODE: 4

2 PR_PROC: Not applicable

INFOCODE: 9

2 RP_REGULATION: European Union, with participation by GPA countries

INFOCODE: 5

2 TY_TYPE_BID: Not applicable

INFOCODE: 9

2 AC_AWARD_CRIT: Not applicable

INFOCODE: 9

2 MA_MAIN_ACTIVITIES: General public services

INFOCODE: S

2 HEADING: 01C01

2 INITIATOR: 01

TRANSLATION_SECTION

1 ML_TITLES

2 ML_TI_DOC

3 --- TI_CY   value: Обединено кралство

3 --- TI_TOWN   value: Лондон

3 TI_TEXT

L: 4 --- key: (P)   value: Информационни системи и сървъри

2 ML_TI_DOC

3 --- TI_CY   value: Spojené království/Velká Británie

3 --- TI_TOWN   value: Londýn

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L: 4 --- key: (P)   value: Informační systémy a servery

2 ML_TI_DOC

3 --- TI_CY   value: Forenede Kongerige, Det

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Informationssystemer og servere

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3 --- TI_CY   value: das Vereinigte Königreich

3 --- TI_TOWN   value: London

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L: 4 --- key: (P)   value: Informationssysteme und Server

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3 --- TI_CY   value: Ηνωμένο Βασίλειο

3 --- TI_TOWN   value: Λονδίνο

3 TI_TEXT

L: 4 --- key: (P)   value: Συστήματα πληροφόρησης και εξυπηρετητές

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3 --- TI_CY   value: United Kingdom

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Information systems and servers

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3 --- TI_CY   value: Reino Unido

3 --- TI_TOWN   value: Londres

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L: 4 --- key: (P)   value: Sistemas y servidores de información

2 ML_TI_DOC

3 --- TI_CY   value: Suurbritannia / Ühendkuningriik

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Infosüsteemid ja serverid

2 ML_TI_DOC

3 --- TI_CY   value: Yhdistynyt kuningaskunta

3 --- TI_TOWN   value: Lontoo

3 TI_TEXT

L: 4 --- key: (P)   value: Tietojärjestelmät ja palvelimet

2 ML_TI_DOC

3 --- TI_CY   value: Royaume-Uni

3 --- TI_TOWN   value: Londres

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L: 4 --- key: (P)   value: Systèmes d'information et serveurs

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3 --- TI_CY   value: Ríocht Aontaithe, an

3 --- TI_TOWN   value: Londain

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3 --- TI_CY   value: Ujedinjena Kraljevina

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Informacijski sustavi i poslužitelji

2 ML_TI_DOC

3 --- TI_CY   value: Egyesült Királyság

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Információs rendszerek és szerverek

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3 --- TI_CY   value: Regno Unito

3 --- TI_TOWN   value: Londra

3 TI_TEXT

L: 4 --- key: (P)   value: Sistemi e server di informazione

2 ML_TI_DOC

3 --- TI_CY   value: Jungtinė Karalystė, Didžioji Britanija

3 --- TI_TOWN   value: Londonas

3 TI_TEXT

L: 4 --- key: (P)   value: Informacinės sistemos ir serveriai

2 ML_TI_DOC

3 --- TI_CY   value: Apvienotā Karaliste

3 --- TI_TOWN   value: Londona

3 TI_TEXT

L: 4 --- key: (P)   value: Informācijas sistēmas un serveri

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3 --- TI_CY   value: Ir-Renju Unit

3 --- TI_TOWN   value: Londra

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L: 4 --- key: (P)   value: Servers u sistemi ta' informazzjoni

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3 --- TI_TOWN   value: Londen

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L: 4 --- key: (P)   value: Informatiesystemen en servers

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3 --- TI_CY   value: Zjednoczone Królestwo

3 --- TI_TOWN   value: Londyn

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3 --- TI_CY   value: Združeno kraljestvo

3 --- TI_TOWN   value: London

3 TI_TEXT

L: 4 --- key: (P)   value: Informacijski sistemi in strežniki

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3 --- TI_CY   value: Förenade kungariket

3 --- TI_TOWN   value: London

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1 ML_AA_NAMES

2 AA_NAME: Transport for London

FORM_SECTION

1 F01_2014

2 LEGAL_BASIS

INFO: 32014L0024

2 NOTICE

2 CONTRACTING_BODY

3 ADDRESS_CONTRACTING_BODY

L: 4 --- key: (OFFICIALNAME)   value: Transport for London

L: 4 --- key: (ADDRESS)   value: Palestra, 197 Blackfriars Road

L: 4 --- key: (TOWN)   value: London

L: 4 --- key: (POSTAL_CODE)   value: SE1 8NJ

INFO4: UK

4 COUNTRY

L: 4 --- key: (CONTACT_POINT)   value: Natalie Bonnick

L: 4 --- key: (E_MAIL)   value: NatalieBonnick@tfl.gov.uk

L: 4 --- key: (URL_GENERAL)   value: www.tfl.gov.uk

3 CENTRAL_PURCHASING

3 ADDRESS_FURTHER_INFO_IDEM

3 CA_TYPE

3 CA_ACTIVITY

2 OBJECT_CONTRACT

3 TITLE

L: 4 --- key: (P)   value: Problem Statement Customer Information at Bus Stops

3 CPV_MAIN

4 CPV_CODE

3 TYPE_CONTRACT

3 SHORT_DESCR

L: 4 --- key: (P)   value: Transport for London (TfL) is setting the challenge to solve some of the key problems facing our organisation. Led by the Transport Innovation Directorate, Problem Statements will be published periodically with the aim of providing clarity and focus to the market about where innovation is required within TfL.

L: 4 --- key: (P)   value: This Market Sounding Questionnaire (MSQ) is issued by TfL and seeks to obtain feedback in relation to customer information at bus stops. The primary focus is to better understand market/supplier appetite, capacity and capability, as well as perceived risks and opportunities.

L: 4 --- key: (P)   value: The main purpose of this PIN is to establish the measure of interest in the market for the delivery of potential solutions to the above problem statement.

3 NO_LOT_DIVISION

3 OBJECT_DESCR

4 CPV_ADDITIONAL

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4 SHORT_DESCR

5 P: TfL is considering how it may approach the procurement of any such services that may fulfill the problem statements and is therefore seeking early information from the market through the publication of this prior information notice (PIN). The main purpose of this PIN is to establish the measure of interest in the market via a market sounding questionnaire.

5 P: This problem statement concerns customer information at bus stops.

5 P: Over 2 billion passenger journeys are made each year in London. As bus ridership continues to fall due to a number of factors, including congestion and average bus speeds, there is a need to offer an improved customer experience and provide accurate, reliable and trustworthy information.

5 P: Currently, the only real-time information of this kind that is available at bus stops is displayed via the Countdown screen, found in some bus shelters. This displays next available route numbers and their expected arrival time in minutes, but does not convey disruption information or expected journey times.

5 P: TfL is looking to the market to identify innovative approaches to delivering customer information at bus stops. This needs to enable:

5 P: — TfL to deliver customer information in an efficient, cost-effective, timely, high-quality and environmentally way that can be scaled across the bus network,

5 P: — bus customers to regain control of their journey, through the access to accurate real-time information at bus stops.

5 P: Any solution should include the functionality to communicate the following primary information to customers in real-time:

5 P: — expected arrival times,

5 P: — temporary service changes,

5 P: — expected journey times,

5 P: — simple bus route mapping.

3 --- DATE_PUBLICATION_NOTICE   value: 2019-12-13

2 PROCEDURE

3 CONTRACT_COVERED_GPA

2 COMPLEMENTARY_INFO

3 INFO_ADD

L: 4 --- key: (P)   value: Transport for London (TfL) is a complex organisation operating as a functional body of the Greater London Authority (GLA) under the direction of the Mayor of London as a provider of multiple modes of transport services across London. Further information on TfL can be found on www.tfl.gov.uk

3 --- DATE_DISPATCH_NOTICE   value: 2019-11-13

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