Preliminary Market Consultation Replacement of Customer Communications Platform

prior information notice

Following the summary about the notice 2019/S 225-551166 dispatched in the year 2019.

Contracting authority North Lincolnshire Council 17 info
North and North East Lincolnshire (UKE13) more authorities
Type of the contracting authority Regional or local authority
Main activity General public services
Type of contract Supplies
Main CPV code
Place of performance YORKSHIRE AND THE HUMBER (UKE) more
Country EN; - country: UK
Document type Prior information notice without call for competition
Procedure Not applicable
Type of bid Not applicable
Award criteria Not applicable
Regulation European Union, with participation of GPA countries
Publication date 2019-11-21 00:00:00
Deadline 2020-11-17 00:00:00
Values 1.00 GBP (estimated total)

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View raw data from TED xml.

TECHNICAL_SECTION

1 RECEPTION_ID: 19-564484-001

1 DELETION_DATE: 20201117

1 FORM_LG_LIST: EN

1 COMMENTS: From Convertor

LINKS_SECTION

1 XML_SCHEMA_DEFINITION_LINK

1 OFFICIAL_FORMS_LINK

1 FORMS_LABELS_LINK

1 ORIGINAL_CPV_LINK

1 ORIGINAL_NUTS_LINK

CODED_DATA_SECTION

1 REF_OJS

2 COLL_OJ: S

2 NO_OJ: 225

2 DATE_PUB: 20191121

1 NOTICE_DATA

2 NO_DOC_OJS: 2019/S 225-551166

2 URI_LIST

3 --- URI_DOC   value: http://ted.europa.eu/udl?uri=TED:NOTICE:551166-2019:TEXT:EN:HTML

2 LG_ORIG: EN

2 ISO_COUNTRY

INFO: UK

2 IA_URL_GENERAL: https://www.northlincs.gov.uk

2 ORIGINAL_CPV: Telephone and data transmission services

INFOCODE: 64210000

2 VALUES

3 --- VALUE   value: 1.00

1 CODIF_DATA

2 DS_DATE_DISPATCH: 20191118

2 AA_AUTHORITY_TYPE: Regional or local authority

INFOCODE: 3

2 TD_DOCUMENT_TYPE: Prior information notice without call for competition

INFOCODE: 0

2 NC_CONTRACT_NATURE: Supplies

INFOCODE: 2

2 PR_PROC: Not applicable

INFOCODE: 9

2 RP_REGULATION: European Union, with participation by GPA countries

INFOCODE: 5

2 TY_TYPE_BID: Not applicable

INFOCODE: 9

2 AC_AWARD_CRIT: Not applicable

INFOCODE: 9

2 MA_MAIN_ACTIVITIES: General public services

INFOCODE: S

2 HEADING: 01B01

2 INITIATOR: 01

TRANSLATION_SECTION

1 ML_TITLES

2 ML_TI_DOC

3 --- TI_CY   value: Обединено кралство

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Услуги по пренос на данни и съобщения

2 ML_TI_DOC

3 --- TI_CY   value: Spojené království/Velká Británie

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefonní služby a přenos dat

2 ML_TI_DOC

3 --- TI_CY   value: Forenede Kongerige, Det

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefon- og datatransmissionstjenester

2 ML_TI_DOC

3 --- TI_CY   value: das Vereinigte Königreich

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Fernsprech- und Datenübertragungsdienste

2 ML_TI_DOC

3 --- TI_CY   value: Ηνωμένο Βασίλειο

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Υπηρεσίες τηλεφωνίας και μετάδοσης δεδομένων

2 ML_TI_DOC

3 --- TI_CY   value: United Kingdom

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telephone and data transmission services

2 ML_TI_DOC

3 --- TI_CY   value: Reino Unido

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Servicios telefónicos y de transmisión de datos

2 ML_TI_DOC

3 --- TI_CY   value: Suurbritannia / Ühendkuningriik

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefoni- ja andmeedastusteenused

2 ML_TI_DOC

3 --- TI_CY   value: Yhdistynyt kuningaskunta

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Puhelin- ja tiedonsiirtopalvelut

2 ML_TI_DOC

3 --- TI_CY   value: Royaume-Uni

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Services de téléphonie et de transmission de données

2 ML_TI_DOC

3 --- TI_CY   value: Ríocht Aontaithe, an

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telephone and data transmission services

2 ML_TI_DOC

3 --- TI_CY   value: Ujedinjena Kraljevina

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefonske usluge i usluge prijenosa podataka

2 ML_TI_DOC

3 --- TI_CY   value: Egyesült Királyság

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Távbeszélő és adatátviteli szolgáltatások

2 ML_TI_DOC

3 --- TI_CY   value: Regno Unito

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Servizi telefonici e di trasmissione dati

2 ML_TI_DOC

3 --- TI_CY   value: Jungtinė Karalystė, Didžioji Britanija

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefono ryšio ir duomenų perdavimo paslaugos

2 ML_TI_DOC

3 --- TI_CY   value: Apvienotā Karaliste

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefona un datu pārraides pakalpojumi

2 ML_TI_DOC

3 --- TI_CY   value: Ir-Renju Unit

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Servizzi tat-trasmissjoni tal-telefon u tad-data

2 ML_TI_DOC

3 --- TI_CY   value: Verenigd Koninkrijk

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefoon- en datatransmissiediensten

2 ML_TI_DOC

3 --- TI_CY   value: Zjednoczone Królestwo

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Usługi telefoniczne i przesyłu danych

2 ML_TI_DOC

3 --- TI_CY   value: Reino Unido

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Serviços telefónicos e de transmissão de dados

2 ML_TI_DOC

3 --- TI_CY   value: Regatul Unit

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Servicii de telefonie şi de transmisie de date

2 ML_TI_DOC

3 --- TI_CY   value: Spojené kráľovstvo

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefónne služby a prenos údajov

2 ML_TI_DOC

3 --- TI_CY   value: Združeno kraljestvo

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefonske storitve in storitve prenosa podatkov

2 ML_TI_DOC

3 --- TI_CY   value: Förenade kungariket

3 --- TI_TOWN   value: Scunthorpe

3 TI_TEXT

L: 4 --- key: (P)   value: Telefon- och dataöverföring

1 ML_AA_NAMES

2 AA_NAME: North Lincolnshire Council

FORM_SECTION

1 F01_2014

2 LEGAL_BASIS

INFO: 32014L0024

2 NOTICE

2 CONTRACTING_BODY

3 ADDRESS_CONTRACTING_BODY

L: 4 --- key: (OFFICIALNAME)   value: North Lincolnshire Council

L: 4 --- key: (ADDRESS)   value: Church Square House, High Street

L: 4 --- key: (TOWN)   value: Scunthorpe

L: 4 --- key: (POSTAL_CODE)   value: DN15 6NL

INFO4: UK

4 COUNTRY

L: 4 --- key: (CONTACT_POINT)   value: All communication through https://www.yortender.co.uk

L: 4 --- key: (E_MAIL)   value: procurement@northlincs.gov.uk

L: 4 --- key: (URL_GENERAL)   value: https://www.northlincs.gov.uk

L: 4 --- key: (URL_BUYER)   value: https://www.yortender.co.uk

3 ADDRESS_CONTRACTING_BODY_ADDITIONAL

L: 4 --- key: (OFFICIALNAME)   value: North Lincolnshire Council

L: 4 --- key: (ADDRESS)   value: Church Square House, High Street

L: 4 --- key: (TOWN)   value: Scunthorpe

L: 4 --- key: (POSTAL_CODE)   value: DN15 6NL

INFO4: UK

4 COUNTRY

L: 4 --- key: (CONTACT_POINT)   value: All communication through https://www.yortender.co.uk

L: 4 --- key: (E_MAIL)   value: procurement@northlincs.gov.uk

L: 4 --- key: (URL_GENERAL)   value: https://www.northlincs.gov.uk

L: 4 --- key: (URL_BUYER)   value: https://www.yortender.co.uk

3 JOINT_PROCUREMENT_INVOLVED

3 ADDRESS_FURTHER_INFO_IDEM

3 CA_TYPE

3 CA_ACTIVITY

2 OBJECT_CONTRACT

3 TITLE

L: 4 --- key: (P)   value: Preliminary Market Consultation Replacement of Customer Communications Platform

3 CPV_MAIN

4 CPV_CODE

3 TYPE_CONTRACT

3 SHORT_DESCR

L: 4 --- key: (P)   value: The purpose of this PMC is to inform an options appraisal as to how we may proceed with potential procurement of a contact centre telephony platform which also offers options for managing customer contact across a range of channels and media via a single gateway in the future.

L: 4 --- key: (P)   value: North Lincolnshire Council and North East Lincolnshire Council need to replace and modernise our existing customer contact centre telephony platform/s and this needs to be modern, fit for purpose and meet our needs going forward.

L: 4 --- key: (P)   value: As part of our ambition for transforming and managing customer access, we want to understand the wider landscape of how other contact channels (social media, SMS, email, etc.) might be managed alongside the telephony (multichannel approach) to help us to maximise our management of customer contact and business intelligence relating to customer experience and feedback of customers.

3 --- VAL_ESTIMATED_TOTAL   value: 1.00

3 LOT_DIVISION

L: 4 --- key: (LOT_MAX_ONE_TENDERER)   value: 2

4 LOT_COMBINING_CONTRACT_RIGHT

5 P: N/a

3 OBJECT_DESCR

4 TITLE

5 P: North Lincolnshire Council Replacement of Customer Communications Platform

L: 4 --- key: (LOT_NO)   value: 1

4 CPV_ADDITIONAL

5 CPV_CODE

4 SHORT_DESCR

5 P: The purpose of this PMC is to inform an options appraisal as to how we may proceed with a potential procurement of a contact centre telephony platform which also offers options for managing customer contact across a range of channels and media via a single gateway in the future.

5 P: North Lincolnshire Council and North East Lincolnshire Council we need to replace and modernise our existing customer contact centre telephony platform/s and this needs to be modern, fit for purpose and meet our needs going forward.

5 P: As part of our ambition for transforming and managing customer access, we want to understand the wider landscape of how other contact channels (social media, SMS, email, etc.) might be managed alongside the telephony (multichannel approach) to help us to maximise our management of customer contact and business intelligence relating to customer experience and feedback of customers.

3 OBJECT_DESCR

4 TITLE

5 P: North East Lincolnshire Council Preliminary Market Consultation Replacement of Customer Communications Platform

L: 4 --- key: (LOT_NO)   value: 2

4 CPV_ADDITIONAL

5 CPV_CODE

4 SHORT_DESCR

5 P: The purpose of this PMC is to inform an options appraisal as to how we may proceed with a potential procurement of a contact centre telephony platform which also offers options for managing customer contact across a range of channels and media via a single gateway in the future.

5 P: North Lincolnshire Council and North East Lincolnshire Council need to replace and modernise our existing customer contact centre telephony platform/s and this needs to be modern, fit for purpose and meet our needs going forward.

5 P: As part of our ambition for transforming and managing customer access, we want to understand the wider landscape of how other contact channels (social media, SMS, email, etc.) might be managed alongside the telephony (multichannel approach) to help us to maximise our management of customer contact and business intelligence relating to customer experience and feedback of customers.

3 --- DATE_PUBLICATION_NOTICE   value: 2019-11-20

2 PROCEDURE

3 CONTRACT_COVERED_GPA

2 COMPLEMENTARY_INFO

3 --- DATE_DISPATCH_NOTICE   value: 2019-11-18

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