Service Management Partner

prior information notice

Following the summary about the notice 2020/S 124-305211 dispatched in the year 2020.

Contracting authority West Yorkshire Combined Authority 22 info
West Yorkshire (UKE4) more authorities
Type of the contracting authority Regional or local authority
Main activity General public services
Type of contract Services
Main CPV code
Place of performance West Yorkshire (UKE4) more
Country EN; - country: UK
Document type Prior information notice without call for competition
Procedure Not applicable
Type of bid Not applicable
Award criteria Not applicable
Regulation Not specified
Publication date 2020-06-30 00:00:00
Deadline 2021-06-26 00:00:00
Values 150˙000.00 GBP (estimated total)

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View raw data from TED xml.

TECHNICAL_SECTION

1 RECEPTION_ID: 20-312964-001

1 DELETION_DATE: 20210626

1 FORM_LG_LIST: EN

1 COMMENTS: From Convertor

LINKS_SECTION

1 XML_SCHEMA_DEFINITION_LINK

1 OFFICIAL_FORMS_LINK

1 FORMS_LABELS_LINK

1 ORIGINAL_CPV_LINK

1 ORIGINAL_NUTS_LINK

CODED_DATA_SECTION

1 REF_OJS

2 COLL_OJ: S

2 NO_OJ: 124

2 DATE_PUB: 20200630

1 NOTICE_DATA

2 NO_DOC_OJS: 2020/S 124-305211

2 URI_LIST

3 --- URI_DOC   value: http://ted.europa.eu/udl?uri=TED:NOTICE:305211-2020:TEXT:EN:HTML

2 LG_ORIG: EN

2 ISO_COUNTRY

INFO: UK

2 IA_URL_GENERAL: https://www.westyorks-ca.gov.uk/

2 ORIGINAL_CPV: IT services: consulting, software development, Internet and support

INFOCODE: 72000000

2 VALUES

3 --- VALUE   value: 150000

1 CODIF_DATA

2 DS_DATE_DISPATCH: 20200626

2 AA_AUTHORITY_TYPE: Regional or local authority

INFOCODE: 3

2 TD_DOCUMENT_TYPE: Prior information notice without call for competition

INFOCODE: 0

2 NC_CONTRACT_NATURE: Services

INFOCODE: 4

2 PR_PROC: Not applicable

INFOCODE: 9

2 RP_REGULATION: Not specified

INFOCODE: Z

2 TY_TYPE_BID: Not applicable

INFOCODE: 9

2 AC_AWARD_CRIT: Not applicable

INFOCODE: 9

2 MA_MAIN_ACTIVITIES: General public services

INFOCODE: S

2 HEADING: 08C01

2 INITIATOR: 08

TRANSLATION_SECTION

1 ML_TITLES

2 ML_TI_DOC

3 --- TI_CY   value: Обединено кралство

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: ИТ услуги: консултации, разработване на софтуер, Интернет и поддръжка

2 ML_TI_DOC

3 --- TI_CY   value: Spojené království/Velká Británie

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Informační technologie: poradenství, vývoj programového vybavení, internet a podpora

2 ML_TI_DOC

3 --- TI_CY   value: Forenede Kongerige, Det

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: It-tjenester: rådgivning, programmeludvikling, internet og support

2 ML_TI_DOC

3 --- TI_CY   value: das Vereinigte Königreich

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung

2 ML_TI_DOC

3 --- TI_CY   value: Ηνωμένο Βασίλειο

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη

2 ML_TI_DOC

3 --- TI_CY   value: United Kingdom

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: IT services: consulting, software development, Internet and support

2 ML_TI_DOC

3 --- TI_CY   value: Reino Unido

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Servicios TI: consultoría, desarrollo de software, Internet y apoyo

2 ML_TI_DOC

3 --- TI_CY   value: Suurbritannia / Ühendkuningriik

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: IT-teenused: nõuande-, tarkvaraarendus-, Interneti- ja tugiteenused

2 ML_TI_DOC

3 --- TI_CY   value: Yhdistynyt kuningaskunta

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki

2 ML_TI_DOC

3 --- TI_CY   value: Royaume-Uni

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Services de technologies de l'information, conseil, développement de logiciels, internet et appui

2 ML_TI_DOC

3 --- TI_CY   value: Ríocht Aontaithe, an

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: IT services: consulting, software development, Internet and support

2 ML_TI_DOC

3 --- TI_CY   value: Ujedinjena Kraljevina

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Usluge informacijske tehnologije: savjetovanje, razvoj programske podrške, internet i podrška

2 ML_TI_DOC

3 --- TI_CY   value: Egyesült Királyság

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: IT-szolgáltatások: tanácsadás, szoftverfejlesztés, internet és támogatás

2 ML_TI_DOC

3 --- TI_CY   value: Regno Unito

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Servizi informatici: consulenza, sviluppo di software, Internet e supporto

2 ML_TI_DOC

3 --- TI_CY   value: Jungtinė Karalystė, Didžioji Britanija

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos

2 ML_TI_DOC

3 --- TI_CY   value: Apvienotā Karaliste

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: IT pakalpojumi konsultēšana, programmatūras izstrāde, internets un atbalsts

2 ML_TI_DOC

3 --- TI_CY   value: Ir-Renju Unit

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Servizzi ta' IT: konsulenza, żvilupp ta' softwer, Internet u appoġġ

2 ML_TI_DOC

3 --- TI_CY   value: Verenigd Koninkrijk

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: IT-diensten: adviezen, softwareontwikkeling, internet en ondersteuning

2 ML_TI_DOC

3 --- TI_CY   value: Zjednoczone Królestwo

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia

2 ML_TI_DOC

3 --- TI_CY   value: Reino Unido

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Serviços de TI: consultoria, desenvolvimento de software, Internet e apoio

2 ML_TI_DOC

3 --- TI_CY   value: Regatul Unit

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţă

2 ML_TI_DOC

3 --- TI_CY   value: Spojené kráľovstvo

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Služby informačných technológií: konzultácie, vývoj softvéru, internet a podpora

2 ML_TI_DOC

3 --- TI_CY   value: Združeno kraljestvo

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: Storitve informacijske tehnologije: svetovanje, razvoj programske opreme, internet in podpora

2 ML_TI_DOC

3 --- TI_CY   value: Förenade kungariket

3 --- TI_TOWN   value: Leeds

3 TI_TEXT

L: 4 --- key: (P)   value: IT-tjänster: konsultverksamhet, programvaruutveckling, Internet och stöd

1 ML_AA_NAMES

2 AA_NAME: West Yorkshire Combined Authority

FORM_SECTION

1 F01_2014

2 LEGAL_BASIS

INFO: 32014L0024

2 NOTICE

2 CONTRACTING_BODY

3 ADDRESS_CONTRACTING_BODY

L: 4 --- key: (OFFICIALNAME)   value: West Yorkshire Combined Authority

L: 4 --- key: (ADDRESS)   value: 40-50 Wellington House

L: 4 --- key: (TOWN)   value: Leeds

L: 4 --- key: (POSTAL_CODE)   value: LS1 2DE

INFO4: UK

4 COUNTRY

L: 4 --- key: (CONTACT_POINT)   value: Matthew Hoyle

L: 4 --- key: (E_MAIL)   value: Procurement@westyorks-ca.gov.uk

L: 4 --- key: (URL_GENERAL)   value: https://www.westyorks-ca.gov.uk/

3 ADDRESS_FURTHER_INFO_IDEM

3 CA_TYPE

3 CA_ACTIVITY

2 OBJECT_CONTRACT

3 TITLE

L: 4 --- key: (P)   value: Service Management Partner

3 CPV_MAIN

4 CPV_CODE

3 TYPE_CONTRACT

3 SHORT_DESCR

L: 4 --- key: (P)   value: WYCA is seeking to improve its service management capability by introducing a best-practice ITIL approach that fits its organisation’s size, culture and complexity. A best-practice approach will be used to re-engineer the end-to-end delivery for all ICT services, this is not about improving speed of technology delivery but producing better designed and more stable services that delivers organisation benefits which improves customer satisfaction. WYCA is in the final stages of creating its specification. WYCA is looking for a service management partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework. In addition to providing service management expertise, the service management partner will provide PRINCE2 management, the Combined Authority will provide a project Assistant to give support and internal co-ordination. The partner will be required to deliver a PID within 3 weeks of the project commencing which will require sign-off from the ICT management board which this project reports to. Much of this work will involve engagement with senior Combined Authority staff outside ICT Services to develop essential service management requirements such as service and operational level agreements. Here, the service management partner will confidently lead workshops with heads of service and directors whilst closely involving ICT Services staff. Although it is not expected that the partner will write every SLA and OLA, they will lead the production of an agreed selection, train and develop Combined Authority staff to continue this work using their recommended approach and then have overall responsibility for the completion of the remaining agreements which will be delegated to Combined Authority staff under the partner’s direction. It is important that the service management partner is pragmatic and adaptable. The Combined Authority requires practical help with the introduction of service management techniques which will make a visible and rapid difference to how ICT services are delivered. The Combined Authority does not want a partner to undertake a theoretical exercise or to expand on the benefits of service management. The Combined Authority also requires help to further develop customer service skills throughout ICT Services. A change in culture is required into how the function works with customers, suppliers and partners, and how its staff are perceived.

3 --- VAL_ESTIMATED_TOTAL   value: 150000

3 NO_LOT_DIVISION

3 OBJECT_DESCR

4 CPV_ADDITIONAL

5 CPV_CODE

4 MAIN_SITE

5 P: West Yorkshire Combined Authority, 40-50 Wellington House, Leeds, West Yorkshire, LS1 2DE.

4 SHORT_DESCR

5 P: WYCA is seeking to improve its service management capability by introducing a best-practice ITIL approach that fits its organisation’s size, culture and complexity. A best-practice approach will be used to re-engineer the end-to-end delivery for all ICT services, this is not about improving speed of technology delivery but producing better designed and more stable services that delivers organisation benefits which improves customer satisfaction. WYCA is in the final stages of creating its specification. WYCA is looking for a service management partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework. In addition to providing service management expertise, the service management partner will provide PRINCE2 management, the Combined Authority will provide a project assistant to give support and internal co-ordination. The partner will be required to deliver a PID within three weeks of the project commencing which will require sign-off from the ICT management board which this project reports to. Much of this work will involve engagement with senior Combined Authority staff outside ICT Services to develop essential service management requirements such as service and operational level agreements. Here, the service management partner will confidently lead workshops with heads of service and directors whilst closely involving ICT services staff. Although it is not expected that the partner will write every SLA and OLA, they will lead the production of an agreed selection, train and develop Combined Authority staff to continue this work using their recommended approach and then have overall responsibility for the completion of the remaining agreements which will be delegated to Combined Authority staff under the partner’s direction. It is important that the service management partner is pragmatic and adaptable. The Combined Authority requires practical help with the introduction of service management techniques which will make a visible and rapid difference to how ICT services are delivered. The Combined Authority does not want a partner to undertake a theoretical exercise or to expand on the benefits of service management. The Combined Authority also requires help to further develop customer service skills throughout ICT Services. A change in culture is required into how the function works with customers, suppliers and partners, and how its staff are perceived.

3 --- DATE_PUBLICATION_NOTICE   value: 2020-06-26

2 PROCEDURE

3 CONTRACT_COVERED_GPA

2 COMPLEMENTARY_INFO

3 --- DATE_DISPATCH_NOTICE   value: 2020-06-26

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