Opendata, web and dolomites


Free AI-assisted customer service for small businesses

Total Cost €


EC-Contrib. €






 Free-AI project word cloud

Explore the words cloud of the Free-AI project. It provides you a very rough idea of what is the project "Free-AI" about.

conduct    company    sonetel    inbound    uniquely    countries    accelerated    disrupt    expensive    plan    conversation    solution    proven    inquiries    sme    transforms    ai    entrepreneurs    questions    170    submitted    launch    voice    small    global    integrate    computer    true    powered    innovation    exponential    automated    international    chat    free    effort    competitive    website    customers    paying    external    smes    firm    upscaling    saas    successful    globally    internal    prospects    automate    widget    chatbot    technological    customer    swiftly    programming    client    back    communication    market    resolves    realise    demand    determinant    platform    instrument    roadmap    majority    foundation    rests    scaling    emphasis    position    handle    web    bots    prototype    capability    service    vast    intelligence    feasibility    websites    assisted    strategy    natural    artificial    business    responded    diverse    businesses    language    programs    instantly   

Project "Free-AI" data sheet

The following table provides information about the project.


Organization address
address: PO BOX 647
postcode: 114 11
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Sweden [SE]
 Project website
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-1
 Funding Scheme SME-1
 Starting year 2018
 Duration (year-month-day) from 2018-04-01   to  2018-09-30


Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    SONETEL AB (PUBL) SE (STOCKHOLM) coordinator 50˙000.00


 Project objective

This project will develop a business plan for the international upscaling and launch of a novel Artificial Intelligence (AI) powered customer service for small businesses. Today, the ability to swiftly handle and respond to the text-based questions and inquiries from potential customers submitted through the company’s website is an important determinant of the competitive position of any business. The market has already responded to this demand through exponential growth of chat bots – computer programs that aim to automate responses to the prospects and maintain a conversation with a client in natural language. However, the vast majority of small businesses are not a part of this growth. To develop and launch a chatbot is expensive, requires vast programming effort and understanding of diverse aspects of natural language processing. Sonetel aims to disrupt the market and make AI-assisted customer service available to any company globally. We have developed the prototype of the service, which allows our customers to integrate automated text service capability in their websites through a simple web Widget. Sonetel’s solution uniquely and instantly resolves a wide range of the external and internal communication needs for small businesses – with an emphasis on the inbound customer communication – for free. In the back-end, our new service rests on the firm technological foundation of the Sonetel Voice SaaS platform. This platform has proven to change the way small businesses conduct international customer service activities. It transforms SMEs into true global entrepreneurs. The platform currently has 100,000 paying customers 170 countries. As a part of the SME Instrument Phase 1 feasibility assessment, we will develop a roadmap for scaling our innovation globally. If successful, the project will allow Sonetel to experience accelerated growth and fully realise its business development strategy.

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The information about "FREE-AI" are provided by the European Opendata Portal: CORDIS opendata.

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