Opendata, web and dolomites


Free AI-assisted customer service for small businesses

Total Cost €


EC-Contrib. €






 Free-AI project word cloud

Explore the words cloud of the Free-AI project. It provides you a very rough idea of what is the project "Free-AI" about.

solution    sme    vast    market    firm    communication    innovation    voice    determinant    businesses    customers    internal    artificial    launch    chatbot    programs    paying    saas    instrument    upscaling    automate    web    successful    competitive    global    free    technological    widget    expensive    ai    feasibility    natural    customer    strategy    powered    accelerated    rests    programming    plan    swiftly    external    bots    language    company    platform    prospects    integrate    position    exponential    uniquely    service    international    sonetel    small    emphasis    majority    capability    questions    handle    scaling    inbound    entrepreneurs    instantly    automated    inquiries    business    chat    transforms    globally    true    resolves    realise    roadmap    diverse    proven    demand    submitted    conversation    effort    back    client    foundation    170    assisted    prototype    conduct    website    responded    disrupt    intelligence    websites    countries    computer    smes   

Project "Free-AI" data sheet

The following table provides information about the project.


Organization address
address: PO BOX 647
postcode: 114 11
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Sweden [SE]
 Project website
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-1
 Funding Scheme SME-1
 Starting year 2018
 Duration (year-month-day) from 2018-04-01   to  2018-09-30


Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    SONETEL AB (PUBL) SE (STOCKHOLM) coordinator 50˙000.00


 Project objective

This project will develop a business plan for the international upscaling and launch of a novel Artificial Intelligence (AI) powered customer service for small businesses. Today, the ability to swiftly handle and respond to the text-based questions and inquiries from potential customers submitted through the company’s website is an important determinant of the competitive position of any business. The market has already responded to this demand through exponential growth of chat bots – computer programs that aim to automate responses to the prospects and maintain a conversation with a client in natural language. However, the vast majority of small businesses are not a part of this growth. To develop and launch a chatbot is expensive, requires vast programming effort and understanding of diverse aspects of natural language processing. Sonetel aims to disrupt the market and make AI-assisted customer service available to any company globally. We have developed the prototype of the service, which allows our customers to integrate automated text service capability in their websites through a simple web Widget. Sonetel’s solution uniquely and instantly resolves a wide range of the external and internal communication needs for small businesses – with an emphasis on the inbound customer communication – for free. In the back-end, our new service rests on the firm technological foundation of the Sonetel Voice SaaS platform. This platform has proven to change the way small businesses conduct international customer service activities. It transforms SMEs into true global entrepreneurs. The platform currently has 100,000 paying customers 170 countries. As a part of the SME Instrument Phase 1 feasibility assessment, we will develop a roadmap for scaling our innovation globally. If successful, the project will allow Sonetel to experience accelerated growth and fully realise its business development strategy.

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The information about "FREE-AI" are provided by the European Opendata Portal: CORDIS opendata.

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