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SDIN SIGNED

Service Design for Innovation

Total Cost €

0

EC-Contrib. €

0

Partnership

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Project "SDIN" data sheet

The following table provides information about the project.

Coordinator
UNIVERSIDADE DO PORTO 

Organization address
address: PRACA GOMES TEIXEIRA
city: PORTO
postcode: 4099 002
website: http://www.up.pt

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Portugal [PT]
 Project website http://www.servicedesignforinnovation.eu/
 Total cost 2˙283˙926 €
 EC max contribution 2˙283˙925 € (100%)
 Programme 1. H2020-EU.1.3.1. (Fostering new skills by means of excellent initial training of researchers)
 Code Call H2020-MSCA-ITN-2014
 Funding Scheme MSCA-ITN-ETN
 Starting year 2015
 Duration (year-month-day) from 2015-01-01   to  2018-12-31

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    UNIVERSIDADE DO PORTO PT (PORTO) coordinator 491˙939.00
2    KARLSTADS UNIVERSITET SE (KARLSTAD) participant 263˙659.00
3    LINKOPINGS UNIVERSITET SE (LINKOPING) participant 263˙659.00
4    Värmlands läns landsting SE (Karlstad) participant 263˙659.00
5    POLITECNICO DI MILANO IT (MILANO) participant 258˙061.00
6    UNIVERSITEIT MAASTRICHT NL (MAASTRICHT) participant 255˙374.00
7    TECHNISCHE HOCHSCHULE KOLN DE (KOLN) participant 249˙216.00
8    EDP COMERCIAL-COMERCIALIZACAO DE ENERGIA SA PT (Lisboa) participant 238˙356.00
9    UNIVERSITY OF LANCASTER UK (LANCASTER) participant 0.00
10    ALTICE LABS SA PT (AVEIRO) partner 0.00
11    IBM DEUTSCHLAND GMBH DE (EHNINGEN) partner 0.00
12    Nile HQ Ltd UK (Edinburgh) partner 0.00
13    Orbis Medisch en Zorgconcern NL (Heerlen) partner 0.00
14    Service Design Network gGmbH DE (Cologne) partner 0.00

Map

 Project objective

Service Design for Innovation (SDIN)-ETN aims to integrate service design and service innovation approaches that are now dispersed into an innovative research training framework; doing so leverages the creative power of service design to foster innovation. Specific objectives are: creating a mass of researchers who can drive widespread application of service design to leapfrog innovation in European organisations; and developing interdisciplinary competences in the key SDIN area and in key service sectors -ICT, public services and utilities. SDIN training programme comprises: individual research projects with interdisciplinary supervision (design and management) and non-academic involvement; substantial non-academic training (through hosts and secondments); development of competences in at least one key service sector, with exposure to other sectors; and network wide training with innovative courses, workshops, transferable skills training, and network wide training events. A strong consortium with unique combination of expertise will implement SDIN. Academic beneficiaries provide a rich training experience and research competences in service design and service innovation. The three non-academic beneficiaries are innovation leaders in ICT, public services and utilities, providing a rich ground for application of SDIN results to multiple sectors. SDIN will have significant impacts on ESRs, partners, and the pursuit of the Innovation Union: SDIN will develop interdisciplinary and multi sectorial competences in ESRs, which are highly valued and have a strong innovation impact on organisations. Beneficiaries will integrate their expertise to build enduring interdisciplinary and multi-sector competences in SDIN. SDIN’s extensive dissemination will ensure that the results achieved are shared with wider communities, thus producing spill over effects to other sectors. SDIN can make a significant and timely contribution to the Innovation Union strategy.

 Deliverables

List of deliverables.
Workshop 3 Other 2019-07-09 09:57:03
4th annual SDIN Conference Demonstrators, pilots, prototypes 2019-07-09 09:57:03
3rd annual SDIN Conference Demonstrators, pilots, prototypes 2019-07-09 09:57:03
Workshop 4 Other 2019-07-09 09:57:03
Online Toolbox Demonstrators, pilots, prototypes 2019-07-09 09:57:02
1st annual SDIN Conference Demonstrators, pilots, prototypes 2019-07-09 09:57:02
2nd annual SDIN Conference Demonstrators, pilots, prototypes 2019-07-09 09:57:02
Workshop 1 Other 2019-07-09 09:57:02
Workshop 2 Other 2019-07-09 09:57:03

Take a look to the deliverables list in detail:  detailed list of SDIN deliverables.

 Publications

year authors and title journal last update
List of publications.
2017 Vanessa Rodrigues, Stefan Holmlid
Discovering Service Variations through Service Prototyping
published pages: S2247-S2257, ISSN: 1460-6925, DOI: 10.1080/14606925.2017.1352741
The Design Journal 20/sup1 2019-07-09
2018 Anna-Sophie Oertzen, Gaby Odekerken-Schröder, Saara A. Brax, Birgit Mager
Co-creating services—conceptual clarification, forms and outcomes
published pages: 641-679, ISSN: 1757-5818, DOI: 10.1108/josm-03-2017-0067
Journal of Service Management 29/4 2019-07-09
2018 Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr
Service robots: value co-creation and co-destruction in elderly care networks
published pages: 178-205, ISSN: 1757-5818, DOI: 10.1108/josm-07-2017-0179
Journal of Service Management 29/2 2019-07-09
2018 Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Service Designers, unite! Identifying shared concerns among multidisciplinary perspectives on Service Design
published pages: , ISSN: , DOI:
ServDes2018-Service Design Proof of Concept 2019-07-09
2018 Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Identifying and Systematizing Multidisciplinary contributions to Service Design
published pages: , ISSN: , DOI:
QUIS15 International Reaserch Symposium on Service Excellence in Management 2019-07-09
2017 Filipe Lima
Four models of embedding service design capabilities in organizations: Reflecting on how design knowledge is formalized and spread in organizations
published pages: , ISSN: , DOI:
Six Annual Forum on Doctoral Design Research: Noisewise Design Research in face of current challenges to knowledge 2019-07-09
2018 Ana Kustrak Korper, Stefan Holmlid, Lia Patrício
Bridging design-driven and service innovation: Consonance and dissonance of meaning and value
published pages: , ISSN: , DOI:
ServDes. 2018, Proof of Concept 2019-07-09
2018 Josina Vink, Bo edvardsson, Katarina Wetter-Edman, Bard Tronvoll
Reshaping mental models - enabling innovation through service design
published pages: , ISSN: 1757-5818, DOI:
Journal of Service Management 2019-07-09
2018 Anna-Sophie Oertzen, Josina Vink
Mitigating the Risks of Co-Creation by Integrating Empathy and Lived Experience in Service Design
published pages: , ISSN: , DOI:
The 10th SERVSIG Conference: “Opportunities for Services in a Challenging World” 2019-07-09
2018 Filipe Lima, Daniela Sangiorgi
Fostering a sustained design capability in non-design-intensive organizations: a knowledge transfer perspective
published pages: , ISSN: , DOI:
ServDes2018 - Service Design Proof of Concept 2019-07-09
2017 Maira Joly, Lia Patrício, Jorge Grenha Teixeira, Daniela Sangiorgi
Connecting Service Design to Service Innovation through multidisciplinary lenses
published pages: , ISSN: , DOI:
Frontiers in Service Conference 2019-07-09
2016 Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr and Stefan Holmlid
Value Network Visualizations: Revealing Complexity for Contextual Service Design
published pages: , ISSN: , DOI:
ICServ2016 - The 4th International Conference of Serviceology September 6-8, 2016 2019-07-09
2017 Josina Vink, BÃ¥rd Tronvoll, Bo Edvardsson, Katarina Wetter-Edman and Manuela Aguirre
Service Ecosystem Design: Doing Institutional Work through Service Design
published pages: 1-15, ISSN: , DOI:
The 5th Naples Forum on Service June 2017 2019-07-09
2017 Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Service innovation in value co-creation: A context and an outcome
published pages: , ISSN: , DOI:
Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management June 2017 2019-07-09
2017 Mauricio Manhaes, Anna-Sophie Oertzen, Birgit Mager, and Jürgen Tanghe
Six Priorities to Promote Service Design in Academia
published pages: , ISSN: , DOI:
April 2017 2019-07-09
2017 Josina Vink, BÃ¥rd Tronvoll, Bo Edvardsson, Katarina Wetter-Edman
Reshaping Mental Models through Service Design to Foster Service Innovation
published pages: , ISSN: , DOI:
Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management June 2017 2019-07-09
2017 Ana Kustrak Korper, Stefan Holmlid and Lia Patrício
MAKING SENSE OF VALUE CO-CREATION: THE ROLE OF MEANING IN UNDERSTANDING
CUSTOMER VALUE

published pages: 936, ISSN: , DOI:
Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management June 2017 2019-07-09
2017 Martina Čaić, Gaby Odekerken-Schröder and Dominik Mahr
Value Networks in Healthcare: A Framework of Value Co-Creation and Co-Destruction Practices
published pages: , ISSN: , DOI:
Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management June 2017 2019-07-09
2017 Vanessa Rodrigues and Stefan Holmlid
Discovering Service Variations through Service Prototyping
published pages: , ISSN: , DOI:
Design for Next 12th European Academy of Design Conference 2017 2019-07-09
2017 Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
A measurement tool for value co-creation
published pages: , ISSN: , DOI:
The 5th Naples Forum on Service June 2017 2019-07-09
2016 Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, BÃ¥rd Tronvoll
Understanding the Influence of the Co-Design Process on Well-Being
published pages: 390-402, ISSN: , DOI:
Service Design Geographies. Proceedings of the ServDes.2016 Conference May 2016 2019-07-09
2017 Vanessa Rodrigues and Stefan Holmlid
Conceptualising touchpoint containers to better understand multi-actor customer experience
published pages: , ISSN: , DOI:
Proceedings of the 15th International Research Symposium on Service Excellence in Management, QUIS15 June 2017 2019-07-09
2016 Vanessa Rodrigues and Stefan Holmlid
Multi-service touchpoint experience: Variation at single-point of entry
published pages: , ISSN: , DOI:
Experience Design for Multiple Customer Touchpoints 2016 2019-07-09

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