Opendata, web and dolomites


The first superbot to audit calls

Total Cost €


EC-Contrib. €






 CLARA project word cloud

Explore the words cloud of the CLARA project. It provides you a very rough idea of what is the project "CLARA" about.

queries    electrical    fact    engagement    predictiva    detection    monitor    auditing    learning    variety    audio    root    leads    representations    verify    manual    nonlinear    lost    banks    brand    conversations    tool    cable    aleatory    evaluation    review    interpret    discover    providers    guidelines    rely    percentage    insights    centers    volume    analyzing    wireless    spontaneous    machine    transcribes    full    companies    entirety    utilities    datamining    analyze    actionable    monitoring    missing    abundant    company    policies    clara    manually    converts    analyzes    retailers    algorithms    massive    again    worry    easily    calls    impossible    multiple    transcriptions    deep    center    random    staggering    life    clients    airlines       small    conform    contact    service    analytics    lack    automatically    superbot    leverage    causes    customer    bot    super    speech    offers    interactions    data    listening    won    voice    proprietary    recordings    amount    quality    layers    layer    tech    recorded    brands   

Project "CLARA" data sheet

The following table provides information about the project.


Organization address
address: C/ SIERRA DE CAZORLA S/N 3 B 3 A
postcode: 29602
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Spain [ES]
 Total cost 1˙542˙500 €
 EC max contribution 1˙079˙750 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-2
 Funding Scheme SME-2
 Starting year 2019
 Duration (year-month-day) from 2019-10-01   to  2021-09-30


Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 


 Project objective

Airlines, banks, electrical utilities, cable companies, wireless service providers and high-tech retailers rely on call centers to manage and response the massive amount of customer queries. However, there is a lack of detailed auditing from the brands to the contact centers to ensure the best customer engagement or it is only based on the manual and aleatory control of the calls. In every Call Center it is necessary to monitor calls to verify that voice interactions with clients or leads conform to the guidelines and policies of quality established by the company. While calls are abundant in useful data, it’s impossible to manually evaluate and analyze each one given their staggering volume. In fact, only about 1% of customer call data is assessed in random quality evaluation processes. Since quality monitoring is done manually by listening to random calls and since it’s impossible to review all the calls, only a small percentage of the recorded calls is being evaluated and much important data is lost. CLARA, is a Superbot capable of analyzing and interpret spontaneous conversations in real life conditions. CLARA is a proprietary technology of PREDICTIVA based on Deep Learning, a set of machine learning algorithms with multiple layers of nonlinear processing and learning representations of characteristics in each layer. CLARA Super Bot Speech Analytics offers a better way to leverage customer call data. The tool transcribes all recorded calls in their entirety, then analyzes the interactions using advanced speech detection technology. Through datamining these transcriptions, it allows to discover actionable insights for improving brand - and won’t ever worry about missing a detail again. CLARA offers a variety of must-have features to improve customer service experience. The Speech-to-Text feature automatically converts full audio recordings into text to easily identify root causes in customer interactions.

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The information about "CLARA" are provided by the European Opendata Portal: CORDIS opendata.

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