Opendata, web and dolomites


The first superbot to audit calls

Total Cost €


EC-Contrib. €






 CLARA project word cloud

Explore the words cloud of the CLARA project. It provides you a very rough idea of what is the project "CLARA" about.

calls    causes    center    transcribes    detection    representations    easily    service    brands    listening    tool    retailers    again    small    won    quality    spontaneous    proprietary    providers    cable    recordings    massive    datamining    leads    learning    auditing    layer    staggering    superbot    percentage    lost    speech    life    multiple    lack    engagement    manually    audio    rely    contact    predictiva    brand    leverage    verify    monitoring    conform    root    clients    machine    transcriptions    missing    volume    analyzing    manual    insights    bot    nonlinear    worry    entirety    discover    converts    automatically    wireless    utilities    conversations    electrical    guidelines    impossible    full    fact    layers    deep    interactions    analyze    policies    offers    evaluation    interpret    monitor    variety    company       data    airlines    analyzes    aleatory    centers    recorded    algorithms    tech    random    amount    review    banks    analytics    super    voice    companies    clara    abundant    actionable    queries    customer   

Project "CLARA" data sheet

The following table provides information about the project.


Organization address
address: C/ SIERRA DE CAZORLA S/N 3 B 3 A
postcode: 29602
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Spain [ES]
 Total cost 1˙542˙500 €
 EC max contribution 1˙079˙750 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-2
 Funding Scheme SME-2
 Starting year 2019
 Duration (year-month-day) from 2019-10-01   to  2021-09-30


Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 


 Project objective

Airlines, banks, electrical utilities, cable companies, wireless service providers and high-tech retailers rely on call centers to manage and response the massive amount of customer queries. However, there is a lack of detailed auditing from the brands to the contact centers to ensure the best customer engagement or it is only based on the manual and aleatory control of the calls. In every Call Center it is necessary to monitor calls to verify that voice interactions with clients or leads conform to the guidelines and policies of quality established by the company. While calls are abundant in useful data, it’s impossible to manually evaluate and analyze each one given their staggering volume. In fact, only about 1% of customer call data is assessed in random quality evaluation processes. Since quality monitoring is done manually by listening to random calls and since it’s impossible to review all the calls, only a small percentage of the recorded calls is being evaluated and much important data is lost. CLARA, is a Superbot capable of analyzing and interpret spontaneous conversations in real life conditions. CLARA is a proprietary technology of PREDICTIVA based on Deep Learning, a set of machine learning algorithms with multiple layers of nonlinear processing and learning representations of characteristics in each layer. CLARA Super Bot Speech Analytics offers a better way to leverage customer call data. The tool transcribes all recorded calls in their entirety, then analyzes the interactions using advanced speech detection technology. Through datamining these transcriptions, it allows to discover actionable insights for improving brand - and won’t ever worry about missing a detail again. CLARA offers a variety of must-have features to improve customer service experience. The Speech-to-Text feature automatically converts full audio recordings into text to easily identify root causes in customer interactions.

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The information about "CLARA" are provided by the European Opendata Portal: CORDIS opendata.

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lastchecktime (2020-10-29 22:48:17) correctly updated