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SERVONE

The Intelligent Service Network Operator

Total Cost €

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EC-Contrib. €

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Partnership

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 SERVONE project word cloud

Explore the words cloud of the SERVONE project. It provides you a very rough idea of what is the project "SERVONE" about.

mission    society    brings    client    first    flow    loosing    time    36    5th    huge    agency    commercial    quarter    margins    2018    inclusive    nominated    hardware    billion    automated    configure    larger    pacific    dynamic    accessibility    critical    grow    service    2021    servone    failures    downtime    4m       99    customer    threshold    connect    tolerable    environment    operations    total    companies    full    2016    market    solution    global    investments    benefit    gartner    giving    digitalise    longer    agility    providers    fortune    exceeds    59    company    data    hours    solutions    feasibility    boarded    revenue    easiest    projected    cashing    run    00m    usa    completing    trl6    week    roi    limited    100    starting    cool    itsm    centres    vendors    tekes    software    context    resolution    digital    life    innovation    minimum    commercialisation    500    automation    41    plan    integrations    saas    limitations    planning    business    understand    demands    launch    asia    05    expansion    don    standardisation    regular   

Project "SERVONE" data sheet

The following table provides information about the project.

Coordinator
ONEIO CLOUD OY 

Organization address
address: HUOPALAHDENTIE 24
city: HELSINKI
postcode: 350
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Finland [FI]
 Project website http://service-flow.com/
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.2.1.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT))
2. H2020-EU.2.3.1. (Mainstreaming SME support, especially through a dedicated instrument)
 Code Call H2020-SMEINST-1-2016-2017
 Funding Scheme SME-1
 Starting year 2017
 Duration (year-month-day) from 2017-03-01   to  2017-06-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    ONEIO CLOUD OY FI (HELSINKI) coordinator 50˙000.00

Map

 Project objective

The dynamic of today's IT business market demands 100% operations availability. Mission-critical applications and data centres are cashing-in huge company resources but the investments don't deliver the expected results. As many organisations face hardware and software downtime, IT failures have become regular aspects of company life. 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week, loosing €41.4M/year, as the resolution time often exceeds the tolerable 2 hours threshold. Nominated by Gartner as cool vendors in 2016 and supported by the innovation funding agency Tekes, at Service Flow we understand the limitations of current Information Technology Service Management solutions, especially in service cost, agility, availability and accessibility. As the ITSM market is projected to grow to €8.05 billion by 2021, organisations need cost-effective and reliable ITSM integrations. Within the EU Digital Society context, our project SERVONE brings the first SaaS solution providing the easiest and most reliable service by which ITSM and other service management systems can be integrated. All-inclusive and automated, it enables end-users and service providers to digitalise service processes through a simple Connect-Configure-Run process, giving 99.9% end-to-end availability. Service Vendors no longer need to set up the solution every time a new client is on-boarded. End-users benefit from automation, better management of multi-vendors and multi-customer environment, larger margins and standardisation. Starting from a reliable system but with limited capabilities at TRL6, we plan to bring our solution to a full commercial launch. The Feasibility Study will result in a detailed Business Plan we will use for global expansion by the third quarter 2018 after completing the Phase 2 project. We are planning a market reach across Europe, USA and Asia-Pacific by 5th year of commercialisation with a total revenue of €36.00m and ROI of 5 by 2021.

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The information about "SERVONE" are provided by the European Opendata Portal: CORDIS opendata.

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