Opendata, web and dolomites


The Intelligent Service Network Operator

Total Cost €


EC-Contrib. €






 SERVONE project word cloud

Explore the words cloud of the SERVONE project. It provides you a very rough idea of what is the project "SERVONE" about.

demands    time    providers    100    agency    market    cool    05    commercialisation    environment    itsm    minimum    automated    larger    run    context    investments    roi    benefit    500    business    loosing    cashing    solution    resolution    operations    fortune    innovation    critical    accessibility    quarter    2018    easiest    failures    don    trl6    exceeds    expansion    completing    tolerable    4m    week    digital    asia    59    feasibility    hours    global    vendors    life    servone    understand    commercial    launch    2021    limitations    service    gartner    flow    longer    integrations    giving    usa    client    huge    full    revenue    margins    agility    limited    planning    41    brings    99    5th    36    threshold    saas    mission    customer    digitalise    companies    inclusive    00m    starting    2016    first    automation    billion    tekes    grow    boarded    downtime    pacific    regular    connect    solutions    society    data       centres    nominated    configure    hardware    company    plan    projected    total    standardisation    dynamic    software   

Project "SERVONE" data sheet

The following table provides information about the project.


Organization address
postcode: 350
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Finland [FI]
 Project website
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.2.1.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT))
2. H2020-EU.2.3.1. (Mainstreaming SME support, especially through a dedicated instrument)
 Code Call H2020-SMEINST-1-2016-2017
 Funding Scheme SME-1
 Starting year 2017
 Duration (year-month-day) from 2017-03-01   to  2017-06-30


Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    ONEIO CLOUD OY FI (HELSINKI) coordinator 50˙000.00


 Project objective

The dynamic of today's IT business market demands 100% operations availability. Mission-critical applications and data centres are cashing-in huge company resources but the investments don't deliver the expected results. As many organisations face hardware and software downtime, IT failures have become regular aspects of company life. 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week, loosing €41.4M/year, as the resolution time often exceeds the tolerable 2 hours threshold. Nominated by Gartner as cool vendors in 2016 and supported by the innovation funding agency Tekes, at Service Flow we understand the limitations of current Information Technology Service Management solutions, especially in service cost, agility, availability and accessibility. As the ITSM market is projected to grow to €8.05 billion by 2021, organisations need cost-effective and reliable ITSM integrations. Within the EU Digital Society context, our project SERVONE brings the first SaaS solution providing the easiest and most reliable service by which ITSM and other service management systems can be integrated. All-inclusive and automated, it enables end-users and service providers to digitalise service processes through a simple Connect-Configure-Run process, giving 99.9% end-to-end availability. Service Vendors no longer need to set up the solution every time a new client is on-boarded. End-users benefit from automation, better management of multi-vendors and multi-customer environment, larger margins and standardisation. Starting from a reliable system but with limited capabilities at TRL6, we plan to bring our solution to a full commercial launch. The Feasibility Study will result in a detailed Business Plan we will use for global expansion by the third quarter 2018 after completing the Phase 2 project. We are planning a market reach across Europe, USA and Asia-Pacific by 5th year of commercialisation with a total revenue of €36.00m and ROI of 5 by 2021.

Are you the coordinator (or a participant) of this project? Plaese send me more information about the "SERVONE" project.

For instance: the website url (it has not provided by EU-opendata yet), the logo, a more detailed description of the project (in plain text as a rtf file or a word file), some pictures (as picture files, not embedded into any word file), twitter account, linkedin page, etc.

Send me an  email ( and I put them in your project's page as son as possible.

Thanks. And then put a link of this page into your project's website.

The information about "SERVONE" are provided by the European Opendata Portal: CORDIS opendata.

More projects from the same programme (H2020-EU.2.1.1.;H2020-EU.2.3.1.)

Starcounter (2017)

In-Memory Computing and Artificial Intelligence Platform for Building Next Generation Enterprise Software

Read More  

scanvid (2017)

ScanVid - One-Click Integrated Access to Product-related Digital Content

Read More  


SME LOYALISER: fostering SME retailers through LOYALty Integrated SERvices

Read More