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BotsAndUs - First Assistant Robot for Retail, Hospitality, Aiports and Real Estate Buildings

Total Cost €


EC-Contrib. €






 BOTSANDUS project word cloud

Explore the words cloud of the BOTSANDUS project. It provides you a very rough idea of what is the project "BOTSANDUS" about.

usa    commercialization    proven    70    annually    87bn    technologies    easily    demand    wp3    breakthrough    estate    lack    infrastructure    combines    thanks    pound    presented    pilot    verticals    wp2    boost    airports    immediately    technological    hospitality    engage    5bn    centred    trl6    37bn    bo    service    follow    store    receiving    innovative    degree    market    global    affordable    300k    robotics    multiple    inconsistencies    units    bad    full    demonstrator    plan    edge    superior    understaffing    insights    alone    144mil    urgent    companies    interaction    emotions    sales    customer    worth    retail    introducing    price    prototype    serviceable    human    robot    business    reacting    events    losses    turnover    social    buildings    middle    quality    explode    cutting    strategy    jobs    wealth    sciences    prepare    international    autonomously    cut    unsatisfaction    engineering    customers    tested    east    botsandus    carry    install    clients    wp5    trials    created    industry    uk    wp4    autonomous    orders    conversation    leads    caused    scalable   

Project "BOTSANDUS" data sheet

The following table provides information about the project.


Organization address
postcode: SL8 5JE
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country United Kingdom [UK]
 Total cost 2˙649˙687 €
 EC max contribution 1˙854˙781 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-2
 Funding Scheme SME-2
 Starting year 2019
 Duration (year-month-day) from 2019-03-01   to  2021-02-28


Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    BOTSANDUS LTD UK (BOURNE END) coordinator 1˙854˙781.00


 Project objective

Bad customer service leads to losses of over £37Bn for companies in the UK and $87Bn in the US alone each year. The companies from retail, hospitality, airports and real estate-buildings, which are our four key business verticals, are facing issues of understaffing, lack of insights and in-store inconsistencies, leading to a high degree of customer unsatisfaction. Therefore, there is an urgent need of introducing new technologies to boost customer service quality and sales. BotsAndUs created Bo, a robot easy-to-use, able to autonomously approach and engage in conversation, reacting to emotions, with the best Human-Robot-Interaction features. This innovative breakthrough technology combines social sciences, human-centred design and cutting-edge engineering. The robot is unique, complex and superior to all other product on the market, leading to a cut of 70% of losses caused by bad customer service, yet at an affordable price. Bo was tested and presented to various international events and companies and there is currently a demand of over 1,000 units to be deployed immediately. Bo has been proven to work in prototype trials (TRL6), raising high interest from customers, receiving orders of about €300K. Our potential clients are from Europe, Middle East and USA. The technology is highly scalable and can be deployed easily within existing distribution systems. During Phase 2, BotsAndUs will develop a fully working demonstrator (WP2), install a production infrastructure (WP3), carry out full-scale trials with pilot partners (WP4) and prepare the business plan and commercialization strategy (WP5). BotsAndUs targets the global serviceable market currently worth about €5Bn annually, which thanks to technological advances is likely to explode. The goal is to reach a turnover of over €144Mil. in 5 years after Phase 2 implementation, creating multiple jobs within EU, while leading to a wealth of follow-on applications in the service robotics and autonomous technology industry.

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The information about "BOTSANDUS" are provided by the European Opendata Portal: CORDIS opendata.

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