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USERBOT

Artificial Intelligence for Customer Service

Total Cost €

0

EC-Contrib. €

0

Partnership

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 USERBOT project word cloud

Explore the words cloud of the USERBOT project. It provides you a very rough idea of what is the project "USERBOT" about.

investment    smes    moovenda    advisors    internally    equity    constantly    sectors    sentiment    team    raised    digital    operation    banking    customers    service    million    interact    131    international    automation    200    aligned    business    investments    companies    innovative    model    emilia    optimizing    public    seasoned    machine    dashboard    provides    decades    july    agency    shareholder    regione    deep    finance    language    financially    performance    instrument    awarded    artificial    special    reached    angels    remarkable    became    received    march    whilst    entry    payments    pas    basic    fiorentino    vendor    2018    2017    acquisition    agos    ai    proprietary    learning    capital    crowdfundme    buzzoole    transfer    months    software    thoroughly    insurance    trl7    sme    lecicogne    customer    ducato    direct    count    strategy    september    municipal    worldwide    polytechnic    platform    contract    romagna    half    crowdfunding    experts    userbot    300    training    euros    intelligence    simplifying    milan    natural    first    won    sesto    commercial    shareholders    startups    channel   

Project "USERBOT" data sheet

The following table provides information about the project.

Coordinator
USERBOT S.R.L. 

Organization address
address: VIA VINCENZO MONTI 79/2
city: MILANO
postcode: 20145
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Italy [IT]
 Project website https://userbot.ai/
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-1
 Funding Scheme SME-1
 Starting year 2019
 Duration (year-month-day) from 2019-03-01   to  2019-08-31

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    USERBOT S.R.L. IT (MILANO) coordinator 50˙000.00

Map

 Project objective

Userbot provides Artificial Intelligence for Customer Service. We have developed an innovative technology platform based on Machine Learning, Deep learning, Artificial Intelligence and Sentiment Analysis to interact with customers in a natural language on every digital channel. Userbot’s proprietary AI technology that reached TRL7 is developed internally and we are constantly improving it. We are currently working on the automation of customer acquisition and payments, as well as developing a special Agency dashboard. The basic AI remains one of the main areas of investment, optimizing and simplifying the AI model Training and improving the performance of Natural Language Processing. Our team is composed by seasoned experts with commercial and management experience, supported by 4 advisors with decades of experience in the sector. The Milan Polytechnic as partner and shareholder, allows us direct access to technology transfer to artificial intelligence research. Our success has already been remarkable. In the first 3 months of operation, we received numerous responses, in the Finance, Banking and Insurance sectors, as well as from Startups, SMEs and Public Authorities. Our service is currently used by companies such as Agos, Moovenda, Buzzoole, LeCicogne and PAs such as Regione Emilia Romagna and the Sesto Fiorentino Municipal Authority. In September 2017, we won the Artificial Intelligence Worldwide Software Vendor Selection, from more than 300 Startups and technology companies already established at international level and were awarded a contract with Agos Ducato S.p.A. Financially we can count on over half a million euros of investments. In March 2018, we achieved a capital increase of € 300,000 with some Business Angels that became part of the shareholders; whilst in July 2018, the equity crowdfunding on Crowdfundme raised € 200,000, with the entry of 131 new shareholders. The SME instrument phase 1 project is thoroughly aligned to Userbot’s strategy.

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The information about "USERBOT" are provided by the European Opendata Portal: CORDIS opendata.

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