Opendata, web and dolomites

SentiSquareCX SIGNED

Qualitative Jump in Customer Experience: Omnichannel Impact of Distributional Semantics

Total Cost €

0

EC-Contrib. €

0

Partnership

0

Views

0

 SentiSquareCX project word cloud

Explore the words cloud of the SentiSquareCX project. It provides you a very rough idea of what is the project "SentiSquareCX" about.

predefinition    multichannel    solution    automation    geographies    reflects    vector    segments    daily    ai    limitations    powered    patterns    center    arduous    abundance    business    engagement    lack    basis    hidden    communication    tagged    advantage    opportunity    representing    word    disruptive    applicable       substantial    view    10    industries    vectorial    learning    inbound    understanding    collected    voice    private    self    businesses    engine    grow    assistance    realize    gartner    meet    interpretation    scalable    360    automatically    customer    volumes    data    semantic    agnostic    insights    skewed    technologies    limited    segmentation    algorithms    building    entire    contact    search    customers    predefined    portfolio    fundamental    semantics    quantify    biased    base    employed    difficult    public    listening    alternatives    companies    qualitative    actual    intensive    meanings    analytics    similarity    fewer    content    language    lexicons    deg    dataset    distributional    genuinely    stems    systemically    contextual    representation    either    discover    services    nlp    datasets   

Project "SentiSquareCX" data sheet

The following table provides information about the project.

Coordinator
SENTISQUARE SRO 

Organization address
address: BEZRUCOVA 146/10 VNITRNI MESTO
city: PLZEN
postcode: 301 00
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Czech Republic [CZ]
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-1
 Funding Scheme SME-1
 Starting year 2019
 Duration (year-month-day) from 2019-06-01   to  2019-11-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    SENTISQUARE SRO CZ (PLZEN) coordinator 50˙000.00

Map

 Project objective

Understanding customer voice is fundamental in building products, services and customer facing processes. Although companies have abundance of data, they still lack insight. According to Gartner, fewer than 10% of companies have a 360° customer view, and only 5% are able to use it to systemically grow their businesses. The reason is that listening to customers has been difficult and technologies available either arduous to use, non-scalable or providing skewed interpretation of the data collected. To meet the needs of data intensive industries and deliver cost-effective NLP, we offer our AI-based, self-learning solution for any text. It is language agnostic, applicable thus to any language without limitations and even in multi-language datasets. Compared to alternatives, where search content is predefined (pre-tagged), our disruptive technology genuinely reflects the actual meaning of text, not being limited by lexicons or biased by content predefinition. The unique qualitative advantage of our engine stems from our research in Distributional Semantics. This approach enables the vectorial representation of word meaning. Every word is associated with a vector which reflects the contextual (distributional) information across a text dataset. Vectorial representation allows us to quantify the similarity between meanings. On this basis, our algorithms are employed to automatically discover hidden patterns. We realize that most data in organizations is about customer engagement. For this reason, we want to offer the portfolio of products covering the entire multichannel 360° view: providing AI-powered analytics from insights, through inbound communication assistance, to contact center process automation to semantic segmentation. Private and public organizations, with large volumes of daily communication or large base of customers are our main target segments, representing substantial business opportunity across industries and geographies.

Are you the coordinator (or a participant) of this project? Plaese send me more information about the "SENTISQUARECX" project.

For instance: the website url (it has not provided by EU-opendata yet), the logo, a more detailed description of the project (in plain text as a rtf file or a word file), some pictures (as picture files, not embedded into any word file), twitter account, linkedin page, etc.

Send me an  email (fabio@fabiodisconzi.com) and I put them in your project's page as son as possible.

Thanks. And then put a link of this page into your project's website.

The information about "SENTISQUARECX" are provided by the European Opendata Portal: CORDIS opendata.

More projects from the same programme (H2020-EU.3.;H2020-EU.2.3.;H2020-EU.2.1.)

SiC-MOSFET (2019)

Gas Sensors for future Ultra Low NOx Emission Legislation – Euro 7

Read More  

B2BMarketplace (2019)

The first B2B marketplace for Fast Moving Consumer Goods, connecting all brand manufacturers and retailers globally

Read More  

IRMELI (2019)

AI-BASED BROKERING TECHNOLOGY PLATFORM TO FIND THE PERFECT MATCH BETWEEN THE CUSTOMER AND BANK

Read More