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SentiSquareCX SIGNED

Qualitative Jump in Customer Experience: Omnichannel Impact of Distributional Semantics

Total Cost €

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EC-Contrib. €

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Partnership

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 SentiSquareCX project word cloud

Explore the words cloud of the SentiSquareCX project. It provides you a very rough idea of what is the project "SentiSquareCX" about.

semantic    contextual    technologies    representing    realize    entire    disruptive    analytics    interpretation    voice    language    industries    difficult    representation    engine    services    datasets    hidden    patterns    agnostic    nlp    predefinition    base    fundamental    algorithms    volumes    reflects    fewer    center    vectorial    self    meet    communication    either    building    skewed    lack    distributional    systemically    limitations    geographies    collected    tagged    semantics    portfolio    automation    assistance    view    customer    deg    public    abundance    data    360    meanings    similarity    predefined    word    learning    genuinely    automatically    alternatives    discover    engagement    understanding    biased    private    customers    lexicons    gartner    listening    powered    content    companies       multichannel    opportunity    solution    arduous    employed    daily    advantage    segments    basis    substantial    businesses    quantify    ai    contact    limited    vector    search    intensive    business    dataset    grow    segmentation    insights    inbound    qualitative    scalable    10    applicable    actual    stems   

Project "SentiSquareCX" data sheet

The following table provides information about the project.

Coordinator
SENTISQUARE SRO 

Organization address
address: BEZRUCOVA 146/10 VNITRNI MESTO
city: PLZEN
postcode: 301 00
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Czech Republic [CZ]
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-1
 Funding Scheme SME-1
 Starting year 2019
 Duration (year-month-day) from 2019-06-01   to  2019-11-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    SENTISQUARE SRO CZ (PLZEN) coordinator 50˙000.00

Map

 Project objective

Understanding customer voice is fundamental in building products, services and customer facing processes. Although companies have abundance of data, they still lack insight. According to Gartner, fewer than 10% of companies have a 360° customer view, and only 5% are able to use it to systemically grow their businesses. The reason is that listening to customers has been difficult and technologies available either arduous to use, non-scalable or providing skewed interpretation of the data collected. To meet the needs of data intensive industries and deliver cost-effective NLP, we offer our AI-based, self-learning solution for any text. It is language agnostic, applicable thus to any language without limitations and even in multi-language datasets. Compared to alternatives, where search content is predefined (pre-tagged), our disruptive technology genuinely reflects the actual meaning of text, not being limited by lexicons or biased by content predefinition. The unique qualitative advantage of our engine stems from our research in Distributional Semantics. This approach enables the vectorial representation of word meaning. Every word is associated with a vector which reflects the contextual (distributional) information across a text dataset. Vectorial representation allows us to quantify the similarity between meanings. On this basis, our algorithms are employed to automatically discover hidden patterns. We realize that most data in organizations is about customer engagement. For this reason, we want to offer the portfolio of products covering the entire multichannel 360° view: providing AI-powered analytics from insights, through inbound communication assistance, to contact center process automation to semantic segmentation. Private and public organizations, with large volumes of daily communication or large base of customers are our main target segments, representing substantial business opportunity across industries and geographies.

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The information about "SENTISQUARECX" are provided by the European Opendata Portal: CORDIS opendata.

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