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SentiSquareCX SIGNED

Qualitative Jump in Customer Experience: Omnichannel Impact of Distributional Semantics

Total Cost €

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EC-Contrib. €

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Partnership

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 SentiSquareCX project word cloud

Explore the words cloud of the SentiSquareCX project. It provides you a very rough idea of what is the project "SentiSquareCX" about.

inbound    meet    representation    arduous    listening    word    volumes    self    reflects    limitations    contact    semantic    learning    entire    industries    search    insights    predefined    language    collected    360    tagged    stems    biased    analytics    agnostic    alternatives    data    companies    lack    daily    services    fewer    content    geographies    limited    customer    communication    abundance    basis    scalable    advantage       semantics    dataset    automatically    discover    vectorial    10    opportunity    difficult    systemically    businesses    segments    center    private    qualitative    powered    public    vector    realize    substantial    understanding    intensive    building    actual    meanings    business    datasets    fundamental    technologies    algorithms    multichannel    base    distributional    employed    assistance    gartner    disruptive    portfolio    skewed    customers    solution    quantify    interpretation    voice    either    similarity    deg    engagement    hidden    predefinition    ai    patterns    engine    applicable    genuinely    grow    contextual    view    segmentation    automation    representing    nlp    lexicons   

Project "SentiSquareCX" data sheet

The following table provides information about the project.

Coordinator
SENTISQUARE SRO 

Organization address
address: BEZRUCOVA 146/10 VNITRNI MESTO
city: PLZEN
postcode: 301 00
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Czech Republic [CZ]
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-1
 Funding Scheme SME-1
 Starting year 2019
 Duration (year-month-day) from 2019-06-01   to  2019-11-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    SENTISQUARE SRO CZ (PLZEN) coordinator 50˙000.00

Map

 Project objective

Understanding customer voice is fundamental in building products, services and customer facing processes. Although companies have abundance of data, they still lack insight. According to Gartner, fewer than 10% of companies have a 360° customer view, and only 5% are able to use it to systemically grow their businesses. The reason is that listening to customers has been difficult and technologies available either arduous to use, non-scalable or providing skewed interpretation of the data collected. To meet the needs of data intensive industries and deliver cost-effective NLP, we offer our AI-based, self-learning solution for any text. It is language agnostic, applicable thus to any language without limitations and even in multi-language datasets. Compared to alternatives, where search content is predefined (pre-tagged), our disruptive technology genuinely reflects the actual meaning of text, not being limited by lexicons or biased by content predefinition. The unique qualitative advantage of our engine stems from our research in Distributional Semantics. This approach enables the vectorial representation of word meaning. Every word is associated with a vector which reflects the contextual (distributional) information across a text dataset. Vectorial representation allows us to quantify the similarity between meanings. On this basis, our algorithms are employed to automatically discover hidden patterns. We realize that most data in organizations is about customer engagement. For this reason, we want to offer the portfolio of products covering the entire multichannel 360° view: providing AI-powered analytics from insights, through inbound communication assistance, to contact center process automation to semantic segmentation. Private and public organizations, with large volumes of daily communication or large base of customers are our main target segments, representing substantial business opportunity across industries and geographies.

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The information about "SENTISQUARECX" are provided by the European Opendata Portal: CORDIS opendata.

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