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SentiSquareCX SIGNED

Qualitative Jump in Customer Experience: Omnichannel Impact of Distributional Semantics

Total Cost €

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EC-Contrib. €

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Partnership

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 SentiSquareCX project word cloud

Explore the words cloud of the SentiSquareCX project. It provides you a very rough idea of what is the project "SentiSquareCX" about.

lexicons    lack    automatically    segments    meet    portfolio    entire    powered    collected    predefinition    automation    interpretation    engagement    genuinely    contextual    building    datasets    fundamental    search    deg    basis    algorithms    word    segmentation    either    substantial    communication    employed    representing    base    patterns    distributional    qualitative    semantic    public    representation    opportunity    view    tagged    actual    multichannel    assistance    center       ai    technologies    vectorial    understanding    inbound    limitations    alternatives    discover    quantify    businesses    geographies    private    gartner    self    insights    content    hidden    realize    predefined    vector    nlp    language    agnostic    arduous    industries    difficult    business    reflects    contact    voice    meanings    advantage    scalable    analytics    limited    solution    learning    intensive    customer    engine    fewer    biased    abundance    services    data    volumes    semantics    daily    customers    dataset    systemically    stems    applicable    grow    disruptive    listening    10    companies    similarity    skewed    360   

Project "SentiSquareCX" data sheet

The following table provides information about the project.

Coordinator
SENTISQUARE SRO 

Organization address
address: BEZRUCOVA 146/10 VNITRNI MESTO
city: PLZEN
postcode: 301 00
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Czech Republic [CZ]
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-1
 Funding Scheme SME-1
 Starting year 2019
 Duration (year-month-day) from 2019-06-01   to  2019-11-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    SENTISQUARE SRO CZ (PLZEN) coordinator 50˙000.00

Map

 Project objective

Understanding customer voice is fundamental in building products, services and customer facing processes. Although companies have abundance of data, they still lack insight. According to Gartner, fewer than 10% of companies have a 360° customer view, and only 5% are able to use it to systemically grow their businesses. The reason is that listening to customers has been difficult and technologies available either arduous to use, non-scalable or providing skewed interpretation of the data collected. To meet the needs of data intensive industries and deliver cost-effective NLP, we offer our AI-based, self-learning solution for any text. It is language agnostic, applicable thus to any language without limitations and even in multi-language datasets. Compared to alternatives, where search content is predefined (pre-tagged), our disruptive technology genuinely reflects the actual meaning of text, not being limited by lexicons or biased by content predefinition. The unique qualitative advantage of our engine stems from our research in Distributional Semantics. This approach enables the vectorial representation of word meaning. Every word is associated with a vector which reflects the contextual (distributional) information across a text dataset. Vectorial representation allows us to quantify the similarity between meanings. On this basis, our algorithms are employed to automatically discover hidden patterns. We realize that most data in organizations is about customer engagement. For this reason, we want to offer the portfolio of products covering the entire multichannel 360° view: providing AI-powered analytics from insights, through inbound communication assistance, to contact center process automation to semantic segmentation. Private and public organizations, with large volumes of daily communication or large base of customers are our main target segments, representing substantial business opportunity across industries and geographies.

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The information about "SENTISQUARECX" are provided by the European Opendata Portal: CORDIS opendata.

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