FedSM

Service Management in Federated e-Infrastructures

 Coordinatore LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN 

 Organization address address: Oettingenstr. 67
postcode: 80538

contact info
Titolo: Dr.
Nome: Thomas
Cognome: Schaaf
Email: send email
Telefono: 4921809861
Fax: 492181000000

 Nazionalità Coordinatore Germany [DE]
 Totale costo 1˙215˙646 €
 EC contributo 989˙997 €
 Programma FP7-INFRASTRUCTURES
Specific Programme "Capacities": Research infrastructures
 Code Call FP7-INFRASTRUCTURES-2012-1
 Funding Scheme CSA
 Anno di inizio 2012
 Periodo (anno-mese-giorno) 2012-09-01   -   2015-08-31

 Partecipanti

# participant  country  role  EC contrib. [€] 
1 LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN DE coordinator 0.00
2    AKADEMIA GORNICZO-HUTNICZA IM. STANISLAWA STASZICA W KRAKOWIE

 Organization address address: AL ADAMA MICKIEWICZA
city: KRAKOW
postcode: 30-059

contact info
Titolo: Ms.
Nome: Aleksandra
Cognome: Paluk
Email: send email
Telefono: 48126300000000

PL (KRAKOW) participant 0.00
3    CSC-TIETEEN TIETOTEKNIIKAN KESKUS OY

 Organization address address: Keilaranta
city: ESPOO
postcode: 2101

contact info
Titolo: Mr.
Nome: Kimmo
Cognome: Niittuaho
Email: send email
Telefono: 35894572287

FI (ESPOO) participant 0.00
4    EMERGENCE TECH LIMITED

 Organization address address: ST. JAMES HOUSE, 8 OVERCLIFFE
city: GRAVESEND
postcode: DA11 0HJ

contact info
Titolo: Mr.
Nome: Matti Veikko Johannes
Cognome: Heikkurinen
Email: send email
Telefono: 41797037347

UK (GRAVESEND) participant 0.00
5    STICHTING EUROPEAN GRID INITIATIVE

 Organization address address: SCIENCE PARK
city: AMSTERDAM
postcode: 1098XG

contact info
Titolo: Dr.
Nome: Tiziana
Cognome: Ferrari
Email: send email
Telefono: 31208932007

NL (AMSTERDAM) participant 0.00
6    UNIVERSITAT POLITECNICA DE CATALUNYA

 Organization address address: Jordi Girona
city: BARCELONA
postcode: 8034

contact info
Titolo: Prof.
Nome: Joan
Cognome: Serrat
Email: send email
Telefono: 34934016786

ES (BARCELONA) participant 0.00

Mappa


 Word cloud

Esplora la "nuvola delle parole (Word Cloud) per avere un'idea di massima del progetto.

federated    grid    commercial    itsm    nnfedsm    fedsm    service    services    agreements    models    client    supporting    implementing    infrastructures    business   

 Obiettivo del progetto (Objective)

The FedSM project aims at formalising IT Service Management (ITSM) and introducing industry-standards-based ITSM processes in Federated e-Infrastructures. In the last decade, Federated e-Infrastructures have evolved from a set of ad-hoc academic services to a European scale resource for the science and technology sector.nnITSM approaches (like ITIL or ISO/IEC 20000) provide sets of processes and good practices, widely used in the commercial sector, that are used to build business and service provisioning models, structure business and management activities, and define, agree and operate services based on binding, well-understood agreements (service level agreements, SLAs) or contracts.nnFedSM will act in a way analogous to commercial ITSM consultancy, engaging with three 'client organisations': two National Grid Infrastructures and the European Grid Initiative, which are all part of the project consortium and committing to adopting an ITSM approach. FedSM will analyse their specific situations, provide new models for their processes and support them in assessing and implementing this new ITSM approach. To this end, FedSM will focus on (1) supporting the definition and implementation of business models, services, processes and a proto standard for Federated Infrastructure ITSM, (2) building up ITSM knowledge in the 'client organisations' through professional training and internationally recognised certification, and (3) consulting the 'client organisations' in defining their specific requirements for automated solutions and selecting adequate tools.nnFedSM will not be limited to supporting the involved 'client organisations' in implementing ITSM. Based on the client-specific ITSM programs and the lessons learned, a generic conceptual framework for implementing ITSM in Federated e-Infrastructures based on different business models in the areas of Grids and federated clouds will be developed.

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