gSLM

Service Delivery & Service Level Management in Grid Infrastructures

 Coordinatore LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN 

 Organization address address: Oettingenstr. 67
city: Muenchen
postcode: 80538

contact info
Titolo: Dr.
Nome: Thomas
Cognome: Schaaf
Email: send email
Telefono: 498922000000
Fax: 492181000000

 Nazionalità Coordinatore Germany [DE]
 Totale costo 606˙598 €
 EC contributo 474˙999 €
 Programma FP7-INFRASTRUCTURES
Specific Programme "Capacities": Research infrastructures
 Code Call FP7-INFRASTRUCTURES-2010-2
 Funding Scheme CSA
 Anno di inizio 2010
 Periodo (anno-mese-giorno) 2010-09-01   -   2012-08-31

 Partecipanti

# participant  country  role  EC contrib. [€] 
1    LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN

 Organization address address: Oettingenstr. 67
city: Muenchen
postcode: 80538

contact info
Titolo: Dr.
Nome: Thomas
Cognome: Schaaf
Email: send email
Telefono: 498922000000
Fax: 492181000000

DE (Muenchen) coordinator 0.00
2    AKADEMIA GORNICZO-HUTNICZA IM. STANISLAWA STASZICA W KRAKOWIE

 Organization address address: AL ADAMA MICKIEWICZA
city: KRAKOW
postcode: 30-059

contact info
Titolo: Mr.
Nome: Witold
Cognome: Marton-Domeyko
Email: send email
Telefono: 48126174343
Fax: 48126341084

PL (KRAKOW) participant 0.00
3    EMERGENCE TECH LIMITED

 Organization address address: ST. JAMES HOUSE, 8 OVERCLIFFE
city: GRAVESEND
postcode: DA11 0HJ

contact info
Titolo: Mr.
Nome: Matti
Cognome: Heikkurinen
Email: send email
Telefono: 41797037347
Fax: 41223485326

UK (GRAVESEND) participant 0.00
4    UNIVERSITAT POLITECNICA DE CATALUNYA

 Organization address address: Jordi Girona
city: BARCELONA
postcode: 8034

contact info
Titolo: Ms.
Nome: Maria
Cognome: Carol
Email: send email
Telefono: 34934054134
Fax: 34934017200

ES (BARCELONA) participant 0.00
5    UNIVERSITEIT VAN AMSTERDAM

 Organization address address: SPUI
city: AMSTERDAM
postcode: 1012WX

contact info
Titolo: Ms.
Nome: Vanessa
Cognome: Wolters
Email: send email
Telefono: 31205257876
Fax: 31205257490

NL (AMSTERDAM) participant 0.00

Mappa


 Word cloud

Esplora la "nuvola delle parole (Word Cloud) per avere un'idea di massima del progetto.

slm    infrastructure    crucial    infrastructures    gslm    environments    service    establishing    grid    services   

 Obiettivo del progetto (Objective)

Service Level Management (SLM) is considered a vital discipline in the management of today's information technology infrastructures. The widespread and commonly approved international standard for IT Service Management, ISO/IEC 20000, describes the objective of Service Level Management as follows: To define, agree, record and manage levels of service. All of these aspects are crucial when bringing the new e-Infrastructure technologies, processes and services to new user communities. Only by having a framework for establishing a common understanding of these four aspects of the services provided and used, can the e-Infrastructure maintain a sufficient 'customer satisfaction' on sustainable level.nnHowever, SLM has not been successfully implemented and deployed in any of the next generation IT infrastructures (e-infrastuctures). To remedy this situation, grid environments are seen as a very promising starting point. By establishing grid-wide service catalogs and service agreements between customers and a virtual grid provider, grid services can be delivered in a more deterministic fashion. As the cross-organisational collaboration models are evolving rapidly in the Grid domain through the EGI initiative, gSLM project can act as a crucial enabler for the application of grid technology and the grid concept in general also in environments where predictable service utility and warranty are seen as significant requirements.nnThe goal of the proposed gSLM project is to bring together European experts from the grid and service management community and promote the development of SLM solutions that are well tailored to the requirements of and operational conditions in the e-infrastructure service provision today and in the future.

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