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CITADEL SIGNED

Empowering Citizens to TrAnsform European PubLic Administrations

Total Cost €

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EC-Contrib. €

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Partnership

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Project "CITADEL" data sheet

The following table provides information about the project.

Coordinator
FUNDACION TECNALIA RESEARCH & INNOVATION 

Organization address
address: PARQUE CIENTIFICO Y TECNOLOGICO DE BIZKAIA, ASTONDO BIDEA, EDIFICIO 700
city: DERIO BIZKAIA
postcode: 48160
website: www.tecnalia.com

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Spain [ES]
 Project website http://www.citadel-h2020.eu/
 Total cost 3˙551˙118 €
 EC max contribution 3˙551˙118 € (100%)
 Programme 1. H2020-EU.3.6.3. (Reflective societies - cultural heritage and European identity)
 Code Call H2020-SC6-CULT-COOP-2016
 Funding Scheme RIA
 Starting year 2016
 Duration (year-month-day) from 2016-10-01   to  2019-09-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    FUNDACION TECNALIA RESEARCH & INNOVATION ES (DERIO BIZKAIA) coordinator 635˙534.00
2    INTERUNIVERSITAIR MICRO-ELECTRONICA CENTRUM BE (LEUVEN) participant 510˙750.00
3    FINCONS S.P.A. IT (MILANO MI) participant 494˙375.00
4    KATHOLIEKE UNIVERSITEIT LEUVEN BE (LEUVEN) participant 392˙465.00
5    UNIVERSIDAD DE CANTABRIA ES (SANTANDER) participant 300˙625.00
6    INNOVA PUGLIA SPA IT (VALENZANO (BA)) participant 251˙875.00
7    VIDES AIZARDZIBAS UN REGIONALAS ATTISTIBAS MINISTRIJA LV (Riga) participant 246˙875.00
8    STAD ANTWERPEN BE (ANTWERPEN) participant 227˙500.00
9    TIME.LEX BE (BRUSSEL) participant 161˙250.00
10    LATVIJAS UNIVERSITATE LV (RIGA) participant 151˙250.00
11    STICHTING ICTU NL (S-GRAVENHAGE) participant 97˙368.00
12    REGIONE PUGLIA IT (BARI) participant 81˙250.00
13    IMINDS BE (GENT) participant 0.00

Map

 Project objective

High quality public services constitute the backbone of citizens’ social welfare and are also essential to a region’s competitiveness and business entrepreneurship. Delivery of high quality public services is instrumental so that society and its economy can function. Despite this, the future provision of public services faces significant social challenges, as stated in H2020 “Understanding Europe - Promoting The European Public And Cultural Space”. Key challenges include those due to demographic change and others, related to the EU´s continued search for a model of advanced economic and social development compatible with demands for competition in a globalized economy. All of these longer-term challenges mean that public service provision must be reinforced on the basis of more and better innovation, and greater efficiency and productivity. CITADEL will create an ecosystem of best practices, tools and recommendations to transform Public Administrations (PAs) via an inclusive approach in order to provide stakeholders with more efficient, inclusive and citizen-centric services. The CITADEL ecosystem will allow PAs to use what they already know and new data to implement what really matters to citizens in order to shape and co-create more efficient and inclusive public services. CITADEL innovates by using ICTs to find out why citizens stop using public services, and use this information to readjust provision to bring them back in. Also, it identifies why citizens are not using a given public service (due to affordability, accessibility, lack of knowledge, embarrassment, lack of interest, etc.) and, where appropriate, use this information to make public services more attractive, so they start using the services. CITADEL will be implemented and validated in four use cases in Latvia, Italy, The Netherlands and Belgium.

 Deliverables

List of deliverables.
Final Recommendations for transforming the public sector processes and services Documents, reports 2020-04-16 13:37:06
Initial recommendations for transforming the public sector processes and services Documents, reports 2020-04-16 13:36:58
Requirements and parameters for selection of relevant information Documents, reports 2020-04-16 13:36:49
Final Dissemination, communication and networking report Documents, reports 2020-04-16 13:36:42
Second Dissemination, communication and networking report Documents, reports 2020-04-16 13:36:34
Final version of IPR Registry Documents, reports 2020-04-16 13:36:25
Final Market, Innovation and Applicability Analysis and Business model and business plan Documents, reports 2020-04-16 13:36:17
Intermediate Market, Innovation and Applicability Analysis and Business model and business plan Documents, reports 2020-04-16 13:36:09
Evaluation and impact of the final use case implementation Documents, reports 2020-04-16 13:36:02
Evaluation and impact of the initial use case implementation Documents, reports 2020-04-16 13:35:55
Final CITADEL Ecosystem prototype Demonstrators, pilots, prototypes 2020-04-16 13:35:47
Initial CITADEL Ecosystem prototype Demonstrators, pilots, prototypes 2020-04-16 13:35:40
Initial CITADEL Security toolkit Demonstrators, pilots, prototypes 2020-04-16 13:35:25
Final CITADEL ecosystem architecture Documents, reports 2020-04-16 13:35:17
Functional and technical requirements elicitation Documents, reports 2020-04-16 13:35:10
Final CITADEL Methodology for co-creating a public service Documents, reports 2020-04-16 13:35:02
Initial CITADEL Methodology for co-creating a public service Documents, reports 2020-04-16 13:34:53
Final requirements for co-creation Documents, reports 2020-04-16 13:34:45
Final report on how to involve most effectively the private sector in public service co-creation Documents, reports 2020-04-16 13:34:38
Final scientific study of co-creation and citizens´ participation Documents, reports 2020-04-16 13:34:31
Final CITADEL Security toolkit Demonstrators, pilots, prototypes 2020-04-16 13:35:33
Legal “vademecum” for PAs Documents, reports 2020-04-16 13:43:10
Data management plan Open Research Data Pilot 2019-07-18 19:55:31
Initial Dissemination, communication and networking report Documents, reports 2019-07-18 19:55:31
Initial IPR Registry Documents, reports 2019-07-18 19:55:31
Initial report on how to involve most effectively the private sector in public service co-creation Documents, reports 2019-07-18 19:55:31
Initial CITADEL ecosystem architecture Documents, reports 2019-07-18 19:55:31
Definition of the use case scenarios Documents, reports 2019-07-18 19:55:31
CITADEL DevOps Infrastructure Demonstrators, pilots, prototypes 2019-07-18 19:55:31
Initial scientific study of co-creation and citizens´ participation Documents, reports 2019-07-18 19:55:32
Communication Plan, Networking Plan and Dissemination Strategy Documents, reports 2019-07-18 19:55:31
Initial Market, Innovation and Applicability Analysis Documents, reports 2019-07-18 19:55:31
CITADEL brochure and public website Websites, patent fillings, videos etc. 2019-07-18 19:55:31
Initial requirements for co-creation Documents, reports 2019-07-18 19:55:31

Take a look to the deliverables list in detail:  detailed list of CITADEL deliverables.

 Publications

year authors and title journal last update
List of publications.
2019 Judith Clifton, Daniel Díaz Fuentes, Gonzalo Llamosas García
ICT-enabled co-production of public services: Barriers and enablers. A systematic review
published pages: 1-24, ISSN: 1570-1255, DOI: 10.3233/ip-190122
Information Polity 2019-11-07
2019 Olga Gil, María E. Cortés-Cediel, Iván Cantador
Citizen Participation and the Rise of Digital Media Platforms in Smart Governance and Smart Cities
published pages: 19-34, ISSN: 2160-9918, DOI: 10.4018/ijepr.2019010102
International Journal of E-Planning Research 8 10 2019-11-07
2018 Peter Mechant, Nils Walravens
E-Government and Smart Cities: Theoretical Reflections and Case Studies
published pages: 119, ISSN: 2183-2439, DOI: 10.17645/mac.v6i4.1848
Media and Communication 6/4 2019-11-07
2019 José M. Alonso, Rhys Andrews, Judith Clifton, Daniel Diaz-Fuentes
Factors influencing citizens’ co-production of environmental outcomes: a multi-level analysis
published pages: 1620-1645, ISSN: 1471-9037, DOI: 10.1080/14719037.2019.1619806
Public Management Review 21/11 2019-11-07
2018 Raf Buyle, Mathias Van Compernolle, Eveline Vlassenroot, Ziggy Vanlishout, Peter Mechant, Erik Mannens
“Technology Readiness and Acceptance Model” as a Predictor for the Use Intention of Data Standards in Smart Cities
published pages: 127, ISSN: 2183-2439, DOI: 10.17645/mac.v6i4.1679
Media and Communication 6/4 2019-11-07
2019 Judith Clifton, Daniel Díaz-Fuentes and Gonzalo Llamosas García
Explaining citizens’ co-production through ICTs in health: A multi-level model analysis
published pages: , ISSN: , DOI:
7th annual conference of the IIAS study group on \'Coproduction of Public Services\' Annual 2019-11-07
2017 Judith Clifton, Daniel Díaz-Fuentes, Marcos Fernández-Gutiérrez
Vulnerable consumers and satisfaction with public services: does country matter?
published pages: 264-285, ISSN: 0020-8523, DOI: 10.1177/0020852317691341
International Review of Administrative Sciences 85/2 2019-11-07
2019 José M. Alonso, Rhys Andrews
Governance by targets and the performance of cross-sector partnerships: Do partner diversity and partnership capabilities matter?
published pages: 556-579, ISSN: 0143-2095, DOI: 10.1002/smj.2959
Strategic Management Journal 40/4 2019-11-07
2019 Putans R.
Feasibility Study of Innovative Public Policy Client-Accordance Index
published pages: , ISSN: , DOI:
7th annual conference of the IIAS Study Group on ‘Coproduction of Public Services’ Annual 2019-11-07
2019 S. Zarina
From Design to Service Design, and Co-production
published pages: , ISSN: , DOI:
7th Annual conference of The IIAS Study Group on ‘Coproduction of Public Services’ Annual 2019-11-07
2018 T. Muravska, S. Stacenko, Z. Zeibote
Digitalization in the Regional Context: The Case of E-Government Services in Latvia
published pages: 251-266, ISSN: 1428-149X, DOI:
Studia Europejskie – Studies in European Affairs 4/2018 2019-11-07
2018 P. Gryffroy
Cocreatie van overheidsdiensten door burgers, private organisaties en overheid samen: strooit de AVG roet in het eten?
published pages: 6-13, ISSN: 2593-4171, DOI:
Tijdschrift Privacy & Persoonsgegevens Volume 2018, Number 4 2019-11-07
2019 Domenico Rotondi, Marco Saltarella, Gaetano Giordano, Francesco Pellecchia
Distributed ledger technology and European Union General Data Protection Regulation compliance in a flexible working context
published pages: e127, ISSN: 2476-1508, DOI: 10.1002/itl2.127
Internet Technology Letters 2/5 2019-11-07
2017 Charlotte Burns, Judith Clifton, Lucia Quaglia
Explaining policy change in the EU: financial reform after the crisis
published pages: 728-746, ISSN: 1350-1763, DOI: 10.1080/13501763.2017.1301535
Journal of European Public Policy 25/5 2019-07-18
2017 Van de Walle, Steven; Zeibote, Zane; Stacenko, Sergejs; Muravska, Tatjana; Migchelbrink, Koen
Explaining non-adoption of electronic government services by citizens. A study among non-users of public e-services in Latvia
published pages: , ISSN: , DOI: 10.5281/zenodo.838567
2019-07-18

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