Opendata, web and dolomites

CustomerServiceAI SIGNED

CustomerServiceAI: Fully language-independent AI platform for automated and augmented customer service

Total Cost €

0

EC-Contrib. €

0

Partnership

0

Views

0

 CustomerServiceAI project word cloud

Explore the words cloud of the CustomerServiceAI project. It provides you a very rough idea of what is the project "CustomerServiceAI" about.

ai    unstructured    sap       competing    email    pressure    salesforce    market    quality    2023    analytics    20    poor    actionable    finnair    service    network    huge    social    revenues    14m    algorithms    vs    questions    digital    customers    immense    winning    europeans    6tn    dashboard    customer    era    team    csai    women    neural    automatically    deep    cluster    scalable    consumers    intensive    innovation    intelligence    23    germany    solutions    incl    self    raised    economic    alone    efficiency    chat    award    telia    automation    seed    language    automates    vc    agents    world    companies    answers    architecture    disruptive    databases    languages    720bn    2019    damaging    zalando    demand    core    english    agent    proof    significantly    experts    days    people    ways    public    1m    artificial    augments    labour    months    insights    57m    businesses    dominating    vision    version    proprietary    industry    sales    customerserviceai    brings    humanai    platform    promises    ask    repetitive       clustering    70    ready    independent    28   

Project "CustomerServiceAI" data sheet

The following table provides information about the project.

Coordinator
CULINAR OY 

Organization address
address: LAPINLAHDENKATU 16
city: HELSINKI
postcode: 180
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Finland [FI]
 Total cost 3˙055˙677 €
 EC max contribution 2˙138˙974 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-2
 Funding Scheme SME-2
 Starting year 2019
 Duration (year-month-day) from 2019-10-01   to  2021-09-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    CULINAR OY FI (HELSINKI) coordinator 2˙138˙974.00

Map

 Project objective

Customer service is a huge industry: €720BN in Europe alone, growing 9% a year. It is also very labour-intensive: over 14M Europeans, 70% of them women, work as customer service agents. And it has immense economic impact: poor customer service costs US businesses $1.6TN every year. In our digital era consumers demand immediate answers; and businesses and public sector are under huge pressure to deliver quality service more cost-efficiently. Artificial intelligence (AI) promises automation, but quality is poor, damaging customer experience. In addition, most development is done only for English, with US companies dominating the market.

CustomerServiceAI (CSAI) is a fully language-independent AI platform for customer service in Chat, Email and Social. Built upon our proprietary deep neural network architecture and clustering algorithms, it can take unstructured customer service databases in any language and automatically cluster them to find the different ways people ask questions. It has a unique HumanAI approach: it Augments agent work, Automates repetitive cases, and Analyses what people ask for actionable insights.

CSAI is also disruptive in its cost-efficiency. It can be deployed in days vs. months required by competing solutions, and at less than 20% of the cost. Our 28 customers, incl. Zalando, Telia and Finnair, and our partners, incl. SAP and Salesforce, are proof of the value our innovation brings. Our core team of 23 experts has built a multi-award winning technology, with revenues of €1.1M in 2019 and €1.1M in Seed funding raised from Germany’s largest VC.

In this Phase 2 project we will develop the next version of CSAI, which will be significantly more scalable. We will improve our core algorithms, develop a customer dashboard with self-service and analytics, and become partner-sales ready. This project is core to achieving our vision: to become the world’s leading customer service automation platform in all languages, with revenues of €57M by 2023

Are you the coordinator (or a participant) of this project? Plaese send me more information about the "CUSTOMERSERVICEAI" project.

For instance: the website url (it has not provided by EU-opendata yet), the logo, a more detailed description of the project (in plain text as a rtf file or a word file), some pictures (as picture files, not embedded into any word file), twitter account, linkedin page, etc.

Send me an  email (fabio@fabiodisconzi.com) and I put them in your project's page as son as possible.

Thanks. And then put a link of this page into your project's website.

The information about "CUSTOMERSERVICEAI" are provided by the European Opendata Portal: CORDIS opendata.

More projects from the same programme (H2020-EU.3.;H2020-EU.2.3.;H2020-EU.2.1.)

Plasmanorg (2019)

Environmental-friendly organic chemical synthesis in plasma reactor

Read More  

DetectInMen (2019)

Infection detection in human semen

Read More  

Totem Spoon (2019)

Interactive Digital Signage with emotional intelligence for smart cities

Read More