CustomerServiceAI SIGNED
CustomerServiceAI: Fully language-independent AI platform for automated and augmented customer service
Total Cost €
0EC-Contrib. €
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0CustomerServiceAI project word cloud
Explore the words cloud of the CustomerServiceAI project. It provides you a very rough idea of what is the project "CustomerServiceAI" about.
Project "CustomerServiceAI" data sheet
The following table provides information about the project.
| Coordinator |
CULINAR OY
Organization address contact info |
| Coordinator Country | Finland [FI] |
| Total cost | 3˙055˙677 € |
| EC max contribution | 2˙138˙974 € (70%) |
| Programme |
1. H2020-EU.3. (PRIORITY 'Societal challenges) 2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs) 3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies) |
| Code Call | H2020-SMEInst-2018-2020-2 |
| Funding Scheme | SME-2 |
| Starting year | 2019 |
| Duration (year-month-day) | from 2019-10-01 to 2021-09-30 |
Partnership
Take a look of project's partnership.
| # | ||||
|---|---|---|---|---|
| 1 | CULINAR OY | FI (HELSINKI) | coordinator | 2˙138˙974.00 |
Map
Project objective
Customer service is a huge industry: €720BN in Europe alone, growing 9% a year. It is also very labour-intensive: over 14M Europeans, 70% of them women, work as customer service agents. And it has immense economic impact: poor customer service costs US businesses $1.6TN every year. In our digital era consumers demand immediate answers; and businesses and public sector are under huge pressure to deliver quality service more cost-efficiently. Artificial intelligence (AI) promises automation, but quality is poor, damaging customer experience. In addition, most development is done only for English, with US companies dominating the market.
CustomerServiceAI (CSAI) is a fully language-independent AI platform for customer service in Chat, Email and Social. Built upon our proprietary deep neural network architecture and clustering algorithms, it can take unstructured customer service databases in any language and automatically cluster them to find the different ways people ask questions. It has a unique HumanAI approach: it Augments agent work, Automates repetitive cases, and Analyses what people ask for actionable insights.
CSAI is also disruptive in its cost-efficiency. It can be deployed in days vs. months required by competing solutions, and at less than 20% of the cost. Our 28 customers, incl. Zalando, Telia and Finnair, and our partners, incl. SAP and Salesforce, are proof of the value our innovation brings. Our core team of 23 experts has built a multi-award winning technology, with revenues of €1.1M in 2019 and €1.1M in Seed funding raised from Germany’s largest VC.
In this Phase 2 project we will develop the next version of CSAI, which will be significantly more scalable. We will improve our core algorithms, develop a customer dashboard with self-service and analytics, and become partner-sales ready. This project is core to achieving our vision: to become the world’s leading customer service automation platform in all languages, with revenues of €57M by 2023
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The information about "CUSTOMERSERVICEAI" are provided by the European Opendata Portal: CORDIS opendata.
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