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CustomerServiceAI SIGNED

CustomerServiceAI: Fully language-independent AI platform for automated and augmented customer service

Total Cost €

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EC-Contrib. €

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 CustomerServiceAI project word cloud

Explore the words cloud of the CustomerServiceAI project. It provides you a very rough idea of what is the project "CustomerServiceAI" about.

vision    questions    industry    alone    70    720bn    revenues    damaging    20    competing    1m    augments    winning    automatically    vs    unstructured    incl    pressure    2019    customers    email    market    ways    seed    ask    days    automation    service    businesses    quality    architecture    9    automates    era    ready    disruptive    finnair    salesforce    months    version    network    scalable    humanai    6tn    raised    proprietary    consumers    algorithms    innovation    repetitive    immense    intensive    social    significantly    public    brings    experts    english    europeans    economic    sap    world    labour    artificial    huge    demand    1    proof    digital    dominating    dashboard    award    14m    team    efficiency    databases    poor    clustering    agent    deep    2023    cluster    promises    solutions    independent    self    languages    women    agents    language    28    actionable    core    analytics    insights    ai    sales    57m    telia    companies    germany    neural    customerserviceai    answers    platform    people    23    zalando    chat    customer    intelligence    csai    vc   

Project "CustomerServiceAI" data sheet

The following table provides information about the project.

Coordinator		 CULINAR OY 

Organization address
address: LAPINLAHDENKATU 16
city: HELSINKI
postcode: 180
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.
 Coordinator Country Finland [FI]
 Total cost 3˙055˙677 €
 EC max contribution 2˙138˙974 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-2
 Funding Scheme SME-2
 Starting year 2019
 Duration (year-month-day) from 2019-10-01   to  2021-09-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    CULINAR OY FI (HELSINKI) coordinator 2˙138˙974.00

Map

 Project objective

Customer service is a huge industry: €720BN in Europe alone, growing 9% a year. It is also very labour-intensive: over 14M Europeans, 70% of them women, work as customer service agents. And it has immense economic impact: poor customer service costs US businesses $1.6TN every year. In our digital era consumers demand immediate answers; and businesses and public sector are under huge pressure to deliver quality service more cost-efficiently. Artificial intelligence (AI) promises automation, but quality is poor, damaging customer experience. In addition, most development is done only for English, with US companies dominating the market.

CustomerServiceAI (CSAI) is a fully language-independent AI platform for customer service in Chat, Email and Social. Built upon our proprietary deep neural network architecture and clustering algorithms, it can take unstructured customer service databases in any language and automatically cluster them to find the different ways people ask questions. It has a unique HumanAI approach: it Augments agent work, Automates repetitive cases, and Analyses what people ask for actionable insights.

CSAI is also disruptive in its cost-efficiency. It can be deployed in days vs. months required by competing solutions, and at less than 20% of the cost. Our 28 customers, incl. Zalando, Telia and Finnair, and our partners, incl. SAP and Salesforce, are proof of the value our innovation brings. Our core team of 23 experts has built a multi-award winning technology, with revenues of €1.1M in 2019 and €1.1M in Seed funding raised from Germany’s largest VC.

In this Phase 2 project we will develop the next version of CSAI, which will be significantly more scalable. We will improve our core algorithms, develop a customer dashboard with self-service and analytics, and become partner-sales ready. This project is core to achieving our vision: to become the world’s leading customer service automation platform in all languages, with revenues of €57M by 2023

Are you the coordinator (or a participant) of this project? Plaese send me more information about the "CUSTOMERSERVICEAI" project.

For instance: the website url (it has not provided by EU-opendata yet), the logo, a more detailed description of the project (in plain text as a rtf file or a word file), some pictures (as picture files, not embedded into any word file), twitter account, linkedin page, etc.

Send me an  email (fabio@fabiodisconzi.com) and I put them in your project's page as son as possible.

Thanks. And then put a link of this page into your project's website.

The information about "CUSTOMERSERVICEAI" are provided by the European Opendata Portal: CORDIS opendata.

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