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CustomerServiceAI SIGNED

CustomerServiceAI: Fully language-independent AI platform for automated and augmented customer service

Total Cost €

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EC-Contrib. €

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 CustomerServiceAI project word cloud

Explore the words cloud of the CustomerServiceAI project. It provides you a very rough idea of what is the project "CustomerServiceAI" about.

consumers    automates    ai    intensive    algorithms    9    experts    finnair    unstructured    platform    world    answers    significantly    market    language    repetitive    dominating    clustering    augments    agent    customer    service    solutions    1    poor    languages    artificial    email    humanai    2019    vc    days    architecture    independent    public    questions    europeans    companies    pressure    women    people    network    industry    analytics    self    demand    award    seed    winning    core    actionable    germany    businesses    version    vision    1m    2023    innovation    proof    customers    economic    brings    20    deep    telia    promises    ways    23    revenues    alone    disruptive    csai    incl    6tn    cluster    raised    automation    dashboard    agents    era    english    labour    intelligence    digital    social    competing    vs    proprietary    ask    customerserviceai    neural    salesforce    70    14m    quality    720bn    zalando    efficiency    immense    huge    chat    sales    sap    57m    months    ready    automatically    databases    scalable    insights    28    team    damaging   

Project "CustomerServiceAI" data sheet

The following table provides information about the project.

Coordinator		 CULINAR OY 

Organization address
address: LAPINLAHDENKATU 16
city: HELSINKI
postcode: 180
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.
 Coordinator Country Finland [FI]
 Total cost 3˙055˙677 €
 EC max contribution 2˙138˙974 € (70%)
 Programme 1. H2020-EU.3. (PRIORITY 'Societal challenges)
2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs)
3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
 Code Call H2020-SMEInst-2018-2020-2
 Funding Scheme SME-2
 Starting year 2019
 Duration (year-month-day) from 2019-10-01   to  2021-09-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    CULINAR OY FI (HELSINKI) coordinator 2˙138˙974.00

Map

 Project objective

Customer service is a huge industry: €720BN in Europe alone, growing 9% a year. It is also very labour-intensive: over 14M Europeans, 70% of them women, work as customer service agents. And it has immense economic impact: poor customer service costs US businesses $1.6TN every year. In our digital era consumers demand immediate answers; and businesses and public sector are under huge pressure to deliver quality service more cost-efficiently. Artificial intelligence (AI) promises automation, but quality is poor, damaging customer experience. In addition, most development is done only for English, with US companies dominating the market.

CustomerServiceAI (CSAI) is a fully language-independent AI platform for customer service in Chat, Email and Social. Built upon our proprietary deep neural network architecture and clustering algorithms, it can take unstructured customer service databases in any language and automatically cluster them to find the different ways people ask questions. It has a unique HumanAI approach: it Augments agent work, Automates repetitive cases, and Analyses what people ask for actionable insights.

CSAI is also disruptive in its cost-efficiency. It can be deployed in days vs. months required by competing solutions, and at less than 20% of the cost. Our 28 customers, incl. Zalando, Telia and Finnair, and our partners, incl. SAP and Salesforce, are proof of the value our innovation brings. Our core team of 23 experts has built a multi-award winning technology, with revenues of €1.1M in 2019 and €1.1M in Seed funding raised from Germany’s largest VC.

In this Phase 2 project we will develop the next version of CSAI, which will be significantly more scalable. We will improve our core algorithms, develop a customer dashboard with self-service and analytics, and become partner-sales ready. This project is core to achieving our vision: to become the world’s leading customer service automation platform in all languages, with revenues of €57M by 2023

Are you the coordinator (or a participant) of this project? Plaese send me more information about the "CUSTOMERSERVICEAI" project.

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Send me an  email (fabio@fabiodisconzi.com) and I put them in your project's page as son as possible.

Thanks. And then put a link of this page into your project's website.

The information about "CUSTOMERSERVICEAI" are provided by the European Opendata Portal: CORDIS opendata.

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