METPEX

A MEasurement Tool to determine the quality of the Passenger EXperience

 Coordinatore COVENTRY UNIVERSITY 

 Organization address address: PRIORY STREET
city: COVENTRY
postcode: CV1 5FB

contact info
Titolo: Prof.
Nome: Andree
Cognome: Woodcock
Email: send email
Telefono: +44 24 7688 7688

 Nazionalità Coordinatore United Kingdom [UK]
 Totale costo 3˙542˙972 €
 EC contributo 2˙699˙074 €
 Programma FP7-TRANSPORT
Specific Programme "Cooperation": Transport (including Aeronautics)
 Code Call FP7-SST-2012-RTD-1
 Funding Scheme CP-FP
 Anno di inizio 2012
 Periodo (anno-mese-giorno) 2012-11-01   -   2015-10-31

 Partecipanti

# participant  country  role  EC contrib. [€] 
1    COVENTRY UNIVERSITY

 Organization address address: PRIORY STREET
city: COVENTRY
postcode: CV1 5FB

contact info
Titolo: Prof.
Nome: Andree
Cognome: Woodcock
Email: send email
Telefono: +44 24 7688 7688

UK (COVENTRY) coordinator 294˙955.00
2    KUNGLIGA TEKNISKA HOEGSKOLAN

 Organization address address: Valhallavaegen 79
city: STOCKHOLM
postcode: 10044

contact info
Titolo: Ms.
Nome: Susanne
Cognome: Weideskog
Email: send email
Telefono: +46 87907954

SE (STOCKHOLM) participant 360˙060.00
3    ZURCHER HOCHSCHULE FUR ANGEWANDTE WISSENSCHAFTEN

 Organization address address: GERTRUDSTRASSE 15
city: WINTERTHUR
postcode: 8401

contact info
Titolo: Dr.
Nome: Merja
Cognome: Hoppe
Email: send email
Telefono: +41 58 9347092

CH (WINTERTHUR) participant 277˙092.00
4    Integral Consulting R&D

 Organization address address: Negustori 14
city: Bucharest
postcode: 23953

contact info
Titolo: Dr.
Nome: Gabriela Rodica
Cognome: Hrin
Email: send email
Telefono: +40 21 2100303
Fax: +40 21 2114589

RO (Bucharest) participant 262˙350.00
5    SIGNOSIS SPRL

 Organization address address: AVENUE LOUISE 367
city: BRUXELLES
postcode: 1050

contact info
Titolo: Ms.
Nome: Elena
Cognome: Tavlaki
Email: send email
Telefono: 3226727240
Fax: +3225 39 13 04

BE (BRUXELLES) participant 239˙912.00
6    SMART CONTINENT LT UAB

 Organization address address: KAREIVIU GATVE 19
city: VILNIUS
postcode: 9133

contact info
Titolo: Dr.
Nome: Andrius
Cognome: Jarzemskis
Email: send email
Telefono: 37052745850
Fax: 37052784018

LT (VILNIUS) participant 171˙750.00
7    "INSTITUTO TECNOLOGICO DEL EMBALAJE, TRANSPORTE Y LOGISTICA"

 Organization address city: Paterna
postcode: 46980

contact info
Titolo: Ms.
Nome: Ana Isabel
Cognome: Viñas Ruiz
Email: send email
Telefono: +34 961820113
Fax: +34 961820001

ES (Paterna) participant 171˙000.00
8    F. K. LIOTOPOULOS KAI SIA EE

 Organization address address: K KARAMANLI 124 DIAVATA
city: THESSALONIKI
postcode: 57008

contact info
Titolo: Dr.
Nome: Fotios
Cognome: Liotopoulos
Email: send email
Telefono: 306937000000
Fax: 302311000000

EL (THESSALONIKI) participant 141˙900.00
9    Interactions Limited

 Organization address address: BLACKBERRY LANE FOXGLOVE
city: DELGANY

contact info
Titolo: Mr.
Nome: John
Cognome: Porter
Email: send email
Telefono: +353 1 201 7774
Fax: +353 1 201 7775

IE (DELGANY) participant 127˙350.00
10    VTM-CONSULTORES EM ENGENHARIA E PLANEAMENTO LDA

 Organization address address: AVENIDA 25 DE ABRIL DE 1974 23 2 A
city: LINDA A VELHA
postcode: 2795 197

contact info
Titolo: Mr.
Nome: Tiago
Cognome: Pimentel
Email: send email
Telefono: +351 214159600

PT (LINDA A VELHA) participant 120˙600.00
11    ROMA SERVIZI PER LA MOBILITA SRL

 Organization address address: VIA DI VIGNA MURATA 60
city: ROMA
postcode: 143

contact info
Titolo: Ms.
Nome: Chiara
Cognome: Di Majo
Email: send email
Telefono: 390647000000

IT (ROMA) participant 118˙300.00
12    POLITECNICO DI TORINO

 Organization address address: Corso Duca degli Abruzzi 24
city: TORINO
postcode: 10129

contact info
Titolo: Dr.
Nome: Irene
Cognome: D'amuri
Email: send email
Telefono: +39 011 090 7605
Fax: +39 011 090 7699

IT (TORINO) participant 105˙300.00
13    EUROKLEIS S.R.L.

 Organization address address: VIA ROMEO ROMEI 27
city: ROMA
postcode: 136

contact info
Titolo: Dr.
Nome: Giorgia
Cognome: Fiume
Email: send email
Telefono: +39 0644254074
Fax: +39 0644261940

IT (ROMA) participant 102˙000.00
14    FEDERATION INTERNATIONALE DE L'AUTOMOBILE

 Organization address address: PLACE DE LA CONCORDE 8
city: PARIS
postcode: 75008

contact info
Titolo: Mr.
Nome: Luca
Cognome: Pascotto
Email: send email
Telefono: +32 2 282 0825

FR (PARIS) participant 84˙825.00
15    EFSTRATIOS ARAMPATZIS MONOPROSOPI EPE

 Organization address address: ANTONI TRITSI 21 BUILDING B
city: THERMI
postcode: 57001

contact info
Titolo: Mr.
Nome: Efstratios
Cognome: Arampatzis
Email: send email
Telefono: 302311000000

EL (THERMI) participant 82˙530.00
16    ANAPTYXIAKI GREVENON-ANAPTYXIAKI ANONYMI ETAIREIA OTA

 Organization address address: K TALIADOURI ODOS 16
city: GREVENA
postcode: 51100

contact info
Titolo: Mrs.
Nome: Chrysoula
Cognome: Kritharioti
Email: send email
Telefono: +30 24620 8738
Fax: +30 24620 87389

EL (GREVENA) participant 39˙150.00

Mappa


 Word cloud

Esplora la "nuvola delle parole (Word Cloud) per avere un'idea di massima del progetto.

service    passenger    groups    mobility    journeys    life    solutions    public    sustainability    standardised    services    accessibility    benchmark    online    transport    critical    encourage    transit    tool    providers    inclusive    door    metpex    variables    collected    land    central    mobile    effectiveness    journey    tools    holistic    data    quality    usefulness   

 Obiettivo del progetto (Objective)

'Public transport is central to people’s lives and well-being, especially vulnerable groups (e.g. less mobile, elderly and disabled). It is essential in providing access to employment, shops, services and leisure. The need to encourage greater public transport use is critical in achieving sustainability targets. For many, the perception and reality of public transport does not encourage use, especially when multimodal forms of transport are needed. A holistic understanding of passenger experience is critical to develop and support transport accessibility. Whilst previous research has focussed on different aspects of passenger experience, the diversity of tools developed limits their usefulness, effectiveness and transferability. Given the maturity of research, there is a need to synthesize methods and knowledge, to produce a pan-European standardised tool for use across transport modes and with different passenger groups to focus attention away from the design of discrete elements to the whole journey experience. Taking a holistic approach to the study of the passenger experience will provide a bridge between transport, sustainability, design, accessibility and land use; acknowledging the central importance of mobility to quality of life. To plug this gap, METPEX will develop an inclusive passenger experience measurement tool for European transport providers, passenger groups and municipalities validated through its use across 8 sites of varying transport complexity. Its development will be informed by the consortium’s understanding that data collection methods themselves have to be inclusive. The data collected will enable the creation and dissemination of service quality and accessibility benchmark indicators. Through its deployment the tool will have far reaching impact in terms of providing more grounded intelligence to inform transport design, accessibility, land use and sustainability, and ultimately improve mobility and quality of life for EU citizens.'

Introduzione (Teaser)

Surveys that are used as a means to improve and encourage the use of mass transit fail to capture the quality of the entire passenger experience. An EU initiative is creating tools to measure passenger experience across whole journeys.

Descrizione progetto (Article)

Data on the transit experience of services such as bus and rail is continually collected to better understand the preferences, expectations and opinions of users. No such information exists, however, that takes into account a passenger's journey from the start to the final destination.

With EU funding, the project 'A measurement tool to determine the quality of the passenger experience' (http://www.metpex.eu (METPEX)) is devising solutions that will provide reliable information to transport providers, policymakers and local government on the complete journey.

The focus of METPEX is on developing a standardised measurement and benchmark tool that will evaluate door-to-door public transport and non-motorised journeys like walking and cycling. This will enable all stakeholders to identify needs and gaps and to increase the efficiency and effectiveness of their services.

During the first reporting period, project partners assessed the quality of the passenger experience, and analysed current research and measurement tools and their usefulness. This resulted in more than 20 passenger experience variables for inclusion in the measurement instruments.

The team used the variables to design an online, multi-platform measurement tool. It contains two mobile phone applications, online and offline questionnaires, interviews and focus group protocols.

Researchers also identified the key socioeconomic and technology factors affecting accessibility and mobility in different European regions.

METPEX intends to enhance the quality of the transport experience by delivering integrated, sustainable transport solutions. The project envisions a high-quality, user-centred and inclusive public transport service that attracts and keeps users.

Altri progetti dello stesso programma (FP7-TRANSPORT)

AUTOMAIN (2011)

"Augmented Usage of Track by Optimisation of Maintenance, Allocation and Inspection of railway Networks"

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TRACY (2011)

Transport needs for an ageing society

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PRIMAE (2010)

Packaging of futuRe Integrated ModulAr Electronics

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