Opendata, web and dolomites



Total Cost €


EC-Contrib. €






 BizTweet project word cloud

Explore the words cloud of the BizTweet project. It provides you a very rough idea of what is the project "BizTweet" about.

limited    brings    reputation    aviation    millions    businesses    revenue    environment    customers    image    faced    personalised    sensitive    promotes    social    generation    27    afford    surrounding    generating    seamless    airport    received    platform    industry    understand    answer    airlines    interact    manages    receiving    daily    builds    offers    minutes    promise    basis    companies    more    passengers    turn    immediacy    bad    aeronautical    ignored    emirates    time    queries    requests    powers    57    records    passing    seek    34    anxiety    look    support    them    advertising    maximum    perspective    efficiency    details    individual    flight    manpower    customer    majority    airways    media    enhances    market    airports    traveller    data    shows    communicating    thinking    incoming    handle    causes    invest    equipped    biztweet    proven    american    barrage    british    journey    successfully    always    apparently    shifted    brand    aggregates    reputed   

Project "BizTweet" data sheet

The following table provides information about the project.


Organization address
city: CO CORK
postcode: n.a.
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Ireland [IE]
 Project website
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.2.1.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT))
2. H2020-EU.2.3.1. (Mainstreaming SME support, especially through a dedicated instrument)
 Code Call H2020-SMEINST-1-2016-2017
 Funding Scheme SME-1
 Starting year 2016
 Duration (year-month-day) from 2016-08-01   to  2016-10-31


Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    TIC BRUGGER LIMITED IE (CO CORK) coordinator 50˙000.00


 Project objective

Communicating time-sensitive changes efficiently to passengers is a major challenge faced by the aviation industry on a daily basis. In recent years, trends show that the market shifted to using social media to seek customer support, but are airports and airlines equipped to handle the barrage of requests received daily? And the numbers are always growing as more and more passengers turn to social media for support! Offering customer support via social media brings with it a promise of efficiency and immediacy, but with limited available resources, can these businesses afford to invest in so much manpower to answer all customer queries within minutes of receiving them? Apparently not, as current data shows that some of the reputed best companies in the aviation industry, such as American Airlines, British airways, can handle at maximum 57% of incoming queries, (Emirates manages to successfully interact with 27.34% of customers). Not a bad result at face value, but when thinking of the majority of the passengers that get their queries ignored, it is easy to understand why the airport experience causes most anxiety and is the part of the journey most passengers do not look forward to. BizTweet, builds upon the proven powers of social media. The platform aggregates and analyses records about passengers, flight details and information from the surrounding environment to provide personalised and relevant data to each individual traveller. BizTweet, also enhances brand image and reputation of airports and promotes non-aeronautical revenue generation through tailored advertising. The platform offers seamless and personalised experience to millions of passengers passing through airports, while generating increased revenue from an aeronautical and non-aeronautical perspective.

Are you the coordinator (or a participant) of this project? Plaese send me more information about the "BIZTWEET" project.

For instance: the website url (it has not provided by EU-opendata yet), the logo, a more detailed description of the project (in plain text as a rtf file or a word file), some pictures (as picture files, not embedded into any word file), twitter account, linkedin page, etc.

Send me an  email ( and I put them in your project's page as son as possible.

Thanks. And then put a link of this page into your project's website.

The information about "BIZTWEET" are provided by the European Opendata Portal: CORDIS opendata.

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