Opendata, web and dolomites


Vulnerable consumer empowerment in a smart meter world

Total Cost €


EC-Contrib. €






Project "SMART-UP" data sheet

The following table provides information about the project.


Organization address
postcode: 6560
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country France [FR]
 Project website
 Total cost 791˙493 €
 EC max contribution 791˙493 € (100%)
 Programme 1. H2020-EU.3.3.7. (Market uptake of energy innovation - building on Intelligent Energy Europe)
 Code Call H2020-EE-2014-3-MarketUptake
 Funding Scheme CSA
 Starting year 2015
 Duration (year-month-day) from 2015-03-01   to  2018-07-31


Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    ALPHEEIS SAS FR (VALBONNE) coordinator 172˙812.00
2    PROJECTS IN MOTION LIMITED MT (MOSTA) participant 174˙125.00
4    AISFOR SRL IT (ROMA) participant 156˙312.00
5    ASOCIACION ECOSERVEIS ES (BARCELONA) participant 130˙312.00


 Project objective

The overarching aim of SMART-UP is to encourage the active use of Smart Meters and In-House Displays by vulnerable customers, in those Member States where the roll-out of Smart Meters has been embarked upon. Indeed, previous studies have shown that Smart Meters do not lead to energy savings in the residential sector unless households actively use them and are encouraged to modify their everyday practices. Our project intends to fill in this gap, while also raising awareness on demand response services. The way we intend to do so is by developing a training program for installers, social workers and other frontline staff in contact with vulnerable people, so that they can inform vulnerable consumers about the benefits brought about by smart metering and advise them on how to use their Smart Meter and In Home Display (IHD) units (where fitted) to best effect, each time they are in contact with them. Indeed, most vulnerable and low-income householders require a one-to-one and on-going support. The training packages will be tested and improved before getting disseminated towards the major actors involved in smart meters deployment (DSOs, energy utilities, installers…). From 50 to 100 installers or other frontline staff will be trained in each project partner’s country. Each of them will deliver face-to-face advise to 10 to 20 households, so as to reach 1,000 households in each country. DSO and energy utilities (depending on the national context) will be involved to provide the necessary support for this experiment and to ensure further dissemination of the training packages. Besides empowering vulnerable consumers, the project will serve to get some feedback on their specific needs and on the ways to appropriately communicate with them and help them take profit of smart metering. The project will also help consolidate data on how much energy can be saved if vulnerable householders are empowered to make best use of the opportunities that Smart Metering offers.


List of deliverables.
Report on the support to households Documents, reports 2019-07-23 11:04:46
Final publishable report Documents, reports 2019-07-23 11:04:46
Feedback on energy monitoring tool Documents, reports 2019-07-23 11:04:46
Final Report WP6 Documents, reports 2019-07-23 11:04:46
Final status of pilot activities Documents, reports 2019-07-23 11:04:46
Report on the international conference including participants list Documents, reports 2019-07-23 11:04:46
Video (documentary format) of the event with conclusions and main discussions from different partners experiences Websites, patent fillings, videos etc. 2019-07-23 11:04:45
Report on stakeholders\' engagement M41 Documents, reports 2019-07-23 11:04:45
Report on dissemination activities Documents, reports 2019-07-23 11:04:45
Report on stakeholders\' engagement M18 Documents, reports 2019-07-23 11:04:45
Training packages in English, French, Italian, Spanish and Maltese Documents, reports 2019-07-23 11:04:45
Status of households engagement in each Country Documents, reports 2019-07-23 11:04:45
Mid-term status of pilot activities Documents, reports 2019-07-23 11:04:45
Manual for installers and/or front-line staff to use as an aid when advising vulnerable households Documents, reports 2019-07-23 11:04:45
Report on stakeholder training event in each country Documents, reports 2019-07-23 11:04:45
Public Web Portal Websites, patent fillings, videos etc. 2019-07-23 11:04:45
Energy consumption and review tool for vulnerable consumers Other 2019-07-23 11:04:45

Take a look to the deliverables list in detail:  detailed list of SMART-UP deliverables.

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The information about "SMART-UP" are provided by the European Opendata Portal: CORDIS opendata.

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