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SLA-Ready: Making Cloud SLAs readily usable in the EU private sector

Total Cost €


EC-Contrib. €






 SLA-Ready project word cloud

Explore the words cloud of the SLA-Ready project. It provides you a very rough idea of what is the project "SLA-Ready" about.

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Project "SLA-Ready" data sheet

The following table provides information about the project.


Organization address
postcode: EN2 6NF
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country United Kingdom [UK]
 Total cost 679˙936 €
 EC max contribution 679˙936 € (100%)
 Programme 1. H2020-EU. (Future Internet: Software, hardware, Infrastructures, technologies and services)
 Code Call H2020-ICT-2014-1
 Funding Scheme CSA
 Starting year 2015
 Duration (year-month-day) from 2015-01-01   to  2016-12-31


Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    TRUST-IT SERVICES LIMITED UK (ENFIELD) coordinator 216˙405.00
4    ARTHUR'S LEGAL BV NL (AMSTERDAM) participant 80˙307.00
5    NUMERGY SAS FR (AUBERVILLIERS) participant 18˙402.00


 Project objective

Today, whilst many organisations are reliant on cloud resources, contracts for cloud services often contain Service Level Agreements (SLAs) with technical & legal provisions that are inappropriate, difficult to understand &/or illegal. Similarly, the application of established data protection concepts can be problematic, with uncertainties as to what is regulated, who is responsible & which laws apply. Building on the work conducted by EC SIG SLA, Certification & Code of Conduct, ETSI CSC, CSA WGs, ECP Steering Board, NIST, Gartner, SLA-Ready, delivers a reference model for Cloud SLAs & a set of best-practices & services to support cloud customers in the use of cloud SLAs through their life cycle. The latter will improve the uptake of cloud computing by private sector, while procuring services across the cloud market. Other Outputs: • support cloud customers via a dedicated, social repository of Cloud SLAs and supporting services to ensure the acquisition, operation and termination of cloud services fulfilling specified requirements; • provide an active contribution to relevant SDOs like: ISO/IEC 19086. • engage & ensure coordinated, global collaborations with e.g., NIST RATAX and the CSA SLA WG for a collaborative, international approach; • Provide 4 engaging practical user friendly tutorials to end-users, • Showcase real efforts of the common reference model implementation in Europe. The consortium is lean, complementary & strong: TRUST-IT, a prime mover in cloud computing landscape ensures effective coordination, digital marketing & SDO liaisons; CSA a leading, global player in the arena of cloud security; TUDA, brings direct expertise on techniques & frameworks to operate with cloud SLAs; Arthur’s Legal represents IT, ISP, software, CSP, IoT & IT service vendors, end-users in their legal life cycle. Numergy offers cloud services to public & private organizations. SLA-READY has a pragmatic & actionable Advisory Board (AB) made up of key opinion leaders.


List of deliverables.
Dissemination and Communication Plan Documents, reports 2019-07-23 16:24:01
A Business Guide to Service Level Agreements: How to be a well-advised user of cloud services Documents, reports 2019-07-23 16:24:01
SLA-Ready Hub and Social Marketplace - final iteration Documents, reports 2019-07-23 16:24:02
Requirements emerging from a state-of-the-art analysis –Final Report Documents, reports 2019-07-23 16:24:02
High-level report on cloud SLA recommendations Documents, reports 2019-07-23 16:24:01
Socio-economic Impact of SLA-Ready and Exploitation Plan Documents, reports 2019-07-23 16:24:02
A Common Reference Model to describe, promote and support the uptake of SLAs – Final Report Documents, reports 2019-07-23 16:24:02
Engagement Plan for Standardisation and International Cooperation Documents, reports 2019-07-23 16:24:02
Standardisation and International Cooperation Initial Report Documents, reports 2019-07-23 16:24:02
SLA-Ready Hub and Social Marketplace - first iteration Documents, reports 2019-07-23 16:24:01
Requirements emerging from a state-of-the-art analysis Documents, reports 2019-07-23 16:24:02
A Common Reference Model to describe, promote and support the uptake of SLAs Documents, reports 2019-07-23 16:24:02

Take a look to the deliverables list in detail:  detailed list of SLA-Ready deliverables.

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The information about "SLA-READY" are provided by the European Opendata Portal: CORDIS opendata.

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